JACOB HOLMES
Indianapolis,IN
Summary
Detail-oriented and results-driven operations professional with 15+ years of experience in medical equipment repair scheduling, logistics, and business management. Proven success in optimizing workflows, coordinating technical service schedules, and ensuring customer satisfaction within healthcare and equipment service environments. Adept at balancing business growth with cost efficiency and team empowerment.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Eye Equipment Experts, LLC
Indianapolis, IN
02.2014 - Current
- Manage full-cycle operations including scheduling, logistics, and service coordination for medical equipment repair.
- Oversee budgeting, accounting, and vendor management to maintain profitability and cost control.
- Fostered a reputation for reliable service and client satisfaction through effective communication and process optimization.
- Developed and implemented new workflow systems that improved efficiency and reduced overhead costs.
Service Coordinator
MEDiSURG
Indianapolis, IN
04.2010 - 01.2014
- Scheduled preventive maintenance and emergency service visits for surgical and medical equipment.
- Maintained client accounts and ensured prompt resolution of service issues.
- Partnered with technicians and vendors to streamline dispatching and resource allocation.
- Contributed to operational efficiency initiatives that reduced turnaround times and increased customer retention.
Store Manager
Ziggy's Family Market
Cicero, IN
03.2006 - 03.2010
- Directed daily retail operations, including scheduling, inventory, and staff supervision.
- Managed P&L; statements, vendor relationships, and financial reporting.
- Trained and motivated employees to deliver exceptional customer service and meet performance goals.
Education
Bachelor of Science - Management
Indiana University Indianapolis
Indianapolis05.2002
Skills
- Scheduling & Dispatch Coordination
- Operations & Process Management
- Client Relationship Management
- Budgeting & Accounting Oversight
- Staff Training & Leadership
- Continuous Improvement / Efficiency Initiatives
Volunteer Leadership
- Executive Board President, Indy VegFest, 09/01/18, 07/31/25, Led strategic planning, fundraising, and community engagement for large-scale nonprofit events. Promoted inclusive leadership and collaboration among board members and volunteers.
- Mentor, Trusted Mentors, Indianapolis, IN, 04/01/16, Present, Provided one-on-one mentoring focused on goal setting, accountability, and personal development. Built long-term relationships grounded in trust, consistency, and professional guidance.
Timeline
Small Business Owner
Eye Equipment Experts, LLC
02.2014 - Current
Service Coordinator
MEDiSURG
04.2010 - 01.2014
Store Manager
Ziggy's Family Market
03.2006 - 03.2010
Bachelor of Science - Management
Indiana University Indianapolis