Jacob Hoops
Eden Prairie,MN
Overview
11
11
years of professional experience
Work History
Lead Operations Coordinator/CAS - Target
C.H.Robinson
Eden Pr, Minnesota
10.2022 - Current
- Managing the operations side of my Target business lines. Delegating tasks and setting up the team workflow to be as successful as possible.
- Escalating issues to the customer when able, but working to resolve them internally as often as able so the customer doesn’t feel the issue.
- Driving financial success. Double checking financial losses on loads to ensure they are actual losses and not a billback the team missed.
- Serve as an escalation point for the team internally as well as for the customer.
- Drive quality and efficiency as day to day tasks change and the customer requests are modified.
- Work directly with the account coordinators and account managers to drive visibility and a “one team” mentality.
- Create and maintain SOPs. Ensure they are being followed in order to ensure high quality of consistent work.
- Utilize technology and automation. When automation does not fully fit the situation work to try to partially utilize automation where able.
- Create a positive, friendly and supportive environment for the team. Ensure everyone is willing to speak up when necessary.
- Work collaboratively with the customer to provide solutions to issues as they arise.
- Ensuring team members feel their issues are being heard and making sure they are voicing issues daily as well as promoting the corp surveys.
- One on ones with teammates who feel it will be useful for their career.
- KIA team for job family exploration
- Connectivity course pilot program
Lead Operations Coordinator
C.H. Robinson
Eden Prairie, Minnesota
01.2020 - 09.2022
- Creating and maintaining SOPs. Working with account managers and piloting reports to ensure efficient, accurate and useful information.
- Training new hires and continued education/training for establish teammates.
- Piloting new systems/technology to increase efficiency (new elog board, untracked board, etc). Reporting back benefits and weaknesses of these updates.
- Lead the team workflow for the floral project (Valentines Day and Mothers day. Used previous years experiences to ensure we were prepared and set up for success. Shifting how we completed our task to drive efficency.
- Leading the weekly stand up. Making sure team and employee numbers were updated correctly.
- Eliminating Saturday shifts for the team. Preparing a report to show we were not getting a return on our staffing investment.
- Job shadows for prospective new hires or current CHR employees looking to cross train.
- Managing weekly work flow. Who was assigned various tasks for the week. Spreading out the work so everyone had to complete each task weekly to ensure competency.
- Vetting new asks/task from account managers. Determining if it is within our scope and if we have the bandwidth to assist. Plan how to execute these tasks.
Operations Coordinator
C.H. Robinson
Eden Prai, Minnesota
08.2017 - 12.2019
- Establishing and maintaining quality relationships with carriers and account teams.
- Aligned to several customers. Had to be knowledgeable about the intricacies of each customer.
- Focused on proactive work to limit issues and quick resolution when issues arose.
- Leveraging technology to increase efficiency.
- Collaborating within our team and other teams in order to driver efficiency and eliminate redundancy.
Operations Manager
In Store Focus
Santa Ana, California
03.2015 - 02.2017
- Managing E-partners system for our Best Buy account. Fulfilling graphics/hardware orders along with detailed instructions.
- Creating training areas as examples for real time technical problem solving, hardware testing and training new hires.
- Supply ordering for the office, adhoc projects and large scale project rollouts.
- Project planning and execution
- Work order approvals
- Maintaining tech database and their credentials to work at certain retailers.
- Creative solutions - Call of Duty screw issue and project kitting. Guitar Hero wire/tape solution.
- Interviewing and providing second opinion for the hiring manager.
- Managing temp staff and workflow to not over extend the budget.
- Collecting data for billing monthly storage, shipments, refurbishment of hardware.
- Maintaining database detailing offsite storage of product/hardware.
Administrative Assistant/Office Manager
Staybright Electric Of CO
Plymouth, Minnesota
03.2014 - 03.2015
- Onboarding of New employees - communicating and collection of documents needed to be hired at the company.
- Timecard and Expense report first check approvals.
- Compiled data from various sources into organized reports for review by management team.
- Maintaining office records. Both digital and hard copies for reference.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Manage monthly office billing payments.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
Bachelor of Arts - Chemistry
University of Minnesota
Minneapolis, MN12-2012
Skills
- Leadership
- Coaching
- Time management
- Delegation
- Communication
- Decision making
- Flexibility/Quickness to adapt
- Diversity awareness
Timeline
Lead Operations Coordinator/CAS - Target
C.H.Robinson
10.2022 - Current
Lead Operations Coordinator
C.H. Robinson
01.2020 - 09.2022
Operations Coordinator
C.H. Robinson
08.2017 - 12.2019
Operations Manager
In Store Focus
03.2015 - 02.2017
Administrative Assistant/Office Manager
Staybright Electric Of CO
03.2014 - 03.2015
Bachelor of Arts - Chemistry
University of Minnesota