Jacob Hoover
Dickson,TN
Summary
Remarkable worker with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
4
4
years of professional experience
Work History
Canoe Handler
Foggybottom canoe
Kingston Springs, Tennessee
06.2023 - Current
- Assisted guests with canoe launching and retrieval from the Harpeth River.
- Prepared canoes for rental by cleaning and inspecting them for damage.
- Provided customers with paddles, life jackets, and other safety equipment related to canoeing.
- Inspected canoes upon return to ensure no damage had been done.
- Ensured that all safety regulations were followed when operating the canoes.
- Assisted in loading and unloading of canoes onto trailers or trucks for transport purposes.
- Educated customers about local waterways, wildlife, flora and fauna, as well as other relevant information pertaining to their trip.
- Adhered to company policies regarding customer service standards at all times.
- Performed minor repairs on damaged or worn-out parts of the canoes as required.
- Communicated with manager to discuss ride maintenance or repair issues.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Educated patrons on facilities, entertainment options and rules and regulations.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
YMCA Front Desk/YMCA Ront Desk/YMCA Front Desk/Wellness Assistant
YMCA of Dickson
Dickson, TN
02.2022 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Leveraged software to confirm reservations and address guest needs.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Computed bills, collected payments and made change for guests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Music Store Clerk
Zack's Music Shop
Dickson, TN
02.2021 - 07.2021
- Interacted with over dozens of customers daily.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Received deliveries, scanned packages and updated orders in internal database.
- Located items for customers and helped complete purchases by processing payments
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Monitored product inventory levels to support completion of order requests and audits.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Dickson County High School
Dickson, TN05.2022
Some College (No Degree) - Business Information Technology
Tennessee Technological University
Cookeville, TNSkills
- Payment Processing
- Correspondence Management
- Customer Service
- Inbound Call Management
- Excellent Communication
- Decision Making
- Problem-Solving
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Invoicing and Billing
- Payment Collection
- Emergency Preparedness
- Policy compliance
- MS Excel
- Equipment Maintenance
- Technical knowledge
- Equipment Inspection
- Equipment Operation
- Mechanical Aptitude
- Group management
Timeline
Canoe Handler
Foggybottom canoe
06.2023 - Current
YMCA Front Desk/YMCA Ront Desk/YMCA Front Desk/Wellness Assistant
YMCA of Dickson
02.2022 - 08.2022
Music Store Clerk
Zack's Music Shop
02.2021 - 07.2021
High School Diploma -
Dickson County High School
Some College (No Degree) - Business Information Technology
Tennessee Technological University