Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Houston

Overland Park

Summary

Dynamic Technical Services Manager with a proven track record at Main Event Entertainment, excelling in hardware maintenance and technical support. Recognized for reducing equipment downtime through effective troubleshooting and preventive maintenance. Strong multitasker and collaborator, enhancing team efficiency and guest satisfaction in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Services Manager

Main Event Entertainment
10.2016 - Current
  • Assisted in troubleshooting technical issues, ensuring timely resolution and support.
  • Game & Equipment Maintenance: Perform electrical and mechanical work on arcade games, bowling equipment, and other entertainment options to keep them running.
  • Documented technical processes and procedures, facilitating knowledge sharing across departments.
  • Identified key metrics for tracking departmental success, and adjusted strategies accordingly to improve results over time.
  • Troubleshooting & Repairs: Diagnose and fix problems with games, tellers, pinsetters, and other systems by disassembling and repairing or replacing components like bearings, coils, and wiring.
  • Safety & Cleanliness: Uphold high safety and sanitation standards within the facility and the mechanic shop to ensure a safe environment for guests and staff.
  • Inventory Management: Maintain accurate records of mechanical parts, tools, and materials, and order supplies as needed.
  • Facility Support: Support the maintenance of the entire building and its various systems to contribute to overall functionality and guest experience.

Field Technician

Tricorpamusements
04.2015 - 07.2017
  • Conducted routine inspections and maintenance on arcade equipment to ensure optimal performance.
  • Diagnosed technical issues and implemented effective solutions to minimize downtime.
  • Inventory Management: Maintain accurate records of mechanical parts, tools, and materials, and order supplies and parts as needed.
  • Game & Equipment Maintenance: Perform electrical and mechanical work on arcade games, and other entertainment options to keep them running.
  • Maintain 3 small to medium sized arcade's including tellers, arcade machines, inventory and cash management.

Senior Game Technician

Dave and Buster
06.2012 - 10.2016
  • Diagnosed and repaired gaming machines to ensure optimal performance and customer satisfaction.
  • Conducted routine maintenance on arcade equipment to extend lifespan and reduce downtime.
  • Trained new staff on equipment operation and safety protocols, enhancing team efficiency.
  • Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
  • Implemented troubleshooting procedures to quickly resolve technical issues during peak hours.
  • Collaborated with management to develop strategies for improving game functionality and player engagement.

Education

High School Diploma -

Basehor Linwood High School
Basehor, KS

Certificate in Automotive Technology -

Kansas City Kansas Community College
Kansas City, KS
06-2009

Skills

  • Multitasking
  • Hardware maintenance
  • Technical support
  • Budget preparation
  • Activity monitoring
  • Technical leadership
  • Teamwork and collaboration

Certification

  • Certified Brunswick GSX Pinsetters, Brunswick
  • Certified Delta Strike Technician, Delta Strike
  • Betson arcade repair Training
  • Automotive Technology

Timeline

Technical Services Manager

Main Event Entertainment
10.2016 - Current

Field Technician

Tricorpamusements
04.2015 - 07.2017

Senior Game Technician

Dave and Buster
06.2012 - 10.2016

High School Diploma -

Basehor Linwood High School

Certificate in Automotive Technology -

Kansas City Kansas Community College

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