Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacob Howell

Jacob Howell

Crowley

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Culinary professional with proven track record in managing kitchen operations and enhancing dining experiences. Recognized for fostering team collaboration and achieving consistent results in fast-paced environments. Known for adaptability and reliability, excelling in inventory management and staff training.

Experienced with safely and efficiently unloading trucks to support warehouse operations. Utilizes effective time management and coordination skills to ensure timely processing of shipments. Strong understanding of safety protocols and teamwork, contributing to productive and secure work environment.

Overview

4
4
years of professional experience

Work History

Inbound Expert

Target
08.2025 - Current
  • Participated in cross-functional projects aimed at improving overall customer experience and satisfaction levels.
  • Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
  • Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
  • Maintained compliance with industry regulations while handling sensitive customer data, ensuring privacy protection at all times.
  • Streamlined communication channels for better efficiency and increased productivity within the team.
  • Collaborated effectively with internal departments to resolve escalated cases, resulting in improved customer retention rates.

Assistant Culinary Manager

Olive Garden
03.2025 - Current
  • Reduced food waste through effective inventory management and menu planning.
  • Developed strong vendor relationships, securing high-quality products at competitive prices.
  • Improved customer satisfaction with creative menu development incorporating seasonal ingredients.
  • Supported employee career development goals through ongoing coaching and performance reviews.
  • Managed daily operations of the kitchen, delegating tasks effectively to optimize workflow.
  • Conducted routine inspections of facilities and equipment, scheduling necessary maintenance or repairs proactively for minimal disruption in service provisionality standards consistently over time.

Line Cook

Olive Garden
08.2024 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Truck Unloader

Olive Garden
06.2024 - Current
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.ed
  • Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.

Server

Olive Garden
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Front of House Trainer

Olive Garden
01.2023 - Current
  • Reduced employee turnover by implementing effective training programs for new hires.
  • Conducted ongoing assessments of staff competencies to determine areas needing additional support or attention.
  • Coordinated cross-training initiatives among different departments, promoting versatility among team members.
  • Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
  • Developed customized training materials to address specific needs of the front-of-house staff.
  • Mentored new employees, fostering a supportive environment conducive to growth and development.

Busser

Olive Garden
04.2021 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, removed dishes and trays.
  • Trained new staff in bussing and cleaning procedures.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success

Back of House Team Member

McAllister's Deli
07.2022 - 09.2022
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.

Server

Waffle House
03.2022 - 07.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

GED -

Online
Fort Worth, TX

Skills

  • Team player mentality
  • Empathy and patience
  • Warehouse operations
  • Goal-oriented mindset
  • Reporting and analysis
  • Complaint resolution
  • Payment processing
  • Escalation management
  • Strong interpersonal skills
  • Teamwork and cooperation
  • Time management
  • Self-motivated and independent
  • Attention to detail
  • Product knowledge

Timeline

Inbound Expert

Target
08.2025 - Current

Assistant Culinary Manager

Olive Garden
03.2025 - Current

Line Cook

Olive Garden
08.2024 - Current

Truck Unloader

Olive Garden
06.2024 - Current

Server

Olive Garden
03.2023 - Current

Front of House Trainer

Olive Garden
01.2023 - Current

Back of House Team Member

McAllister's Deli
07.2022 - 09.2022

Server

Waffle House
03.2022 - 07.2022

Busser

Olive Garden
04.2021 - Current

GED -

Online

Similar Profiles

CREATE PROFILE