Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Hower

Rocky River

Summary

Dynamic supervisor with a proven track record at Old Carolina BBQ, excelling in training and mentoring staff while enhancing customer satisfaction. Skilled in cash handling and maintaining operational efficiency, I effectively resolved issues and fostered teamwork, contributing to a positive work environment and minimizing discrepancies in financial transactions

Overview

7
7
years of professional experience

Work History

Supervisor

Old Carolina BBQ
07.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Cook

Old Carolina BBQ
08.2018 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Dog Handler

Ohio Geese Control
08.2023 - 07.2024

FIll in later

Beer Wine Liquor Clerk

Krogers Grocery Store
07.2023 - 06.2024
  • Helped maintain an orderly backroom storage area by organizing products according to company guidelines.
  • Operated the register to process transactions efficiently.
    Verified customer identification prior to purchase to ensure compliance.


Produce Clerk

Krogers Grocery Store
07.2023 - 06.2024
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Starbucks Birista

Krogers Grocery Store
07.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Online Grocery Pickup Clerk

Krogers Grocery Store
07.2023 - 06.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Optimized time management to expedite order fulfillment for customers.

Education

No Degree - Undecided

Cuyahoga Community College
Cleveland, OH
01-2025

High School Diploma -

Rocky River High School
Rocky River, OH
06-2020

Skills

    At Old Carolina:

  • Training and Mentoring
  • Staff Management
  • Customer Service
  • Place Food Orders
  • Work Catering Events
  • Prepare Bulk Orders
  • Lower Food Costs
  • Teamwork and Collaboration
  • Product Stocking
  • Safe Food Handling
  • Taking Deposits to the Bank
  • Delivery
  • Operate Work Vehicles
  • At Kroger:

  • Operate a Zebra
  • Workplace safety
  • Product labeling
  • Curbside order management
  • Stock replenishment
  • Willing to learn
  • Customer assistance
  • Money handling
  • At Ohio Geese Control:

  • Operate Work Vehicles
  • fill in later

Languages

English
Native or Bilingual

Timeline

Supervisor

Old Carolina BBQ
07.2024 - Current

Dog Handler

Ohio Geese Control
08.2023 - 07.2024

Beer Wine Liquor Clerk

Krogers Grocery Store
07.2023 - 06.2024

Produce Clerk

Krogers Grocery Store
07.2023 - 06.2024

Starbucks Birista

Krogers Grocery Store
07.2023 - 06.2024

Online Grocery Pickup Clerk

Krogers Grocery Store
07.2023 - 06.2024

Cook

Old Carolina BBQ
08.2018 - 06.2023

No Degree - Undecided

Cuyahoga Community College

High School Diploma -

Rocky River High School