Jacob Hughes
Sale Creek,TN
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
19
19
years of professional experience
Work History
Sales Representative
Daltile Sales Service Center
Chattanooga, TN
07.2014 - Current
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Store Manager
Daltile Sales Service Center
Chattanooga, TN
06.2008 - 07.2014
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
Administrative Manager
Daltile Sales Service Center
Chattanooga, TN
02.2006 - 06.2008
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Identified and solved problems to enhance management and business direction.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Monitored office inventory to maintain supply levels.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Organized and maintained documents, files and records.
CSR/ Warehouse
Daltile Sales Service Center
Chattanooga, TN
05.2005 - 02.2006
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Adhered to company's established protocols for handling confidential data.
Education
Some College (No Degree) - Horticulture
Chattanooga State Community College
Chattanooga, TNSkills
- Customer Service
- Lead Generation
- Customer Needs Assessment
- Proposal Development
- Territory Sales
- Account Servicing
- Revenue Generation
- Network Development
- Sales Development
- Sales Forecasting
Timeline
Sales Representative
Daltile Sales Service Center
07.2014 - Current
Store Manager
Daltile Sales Service Center
06.2008 - 07.2014
Administrative Manager
Daltile Sales Service Center
02.2006 - 06.2008
CSR/ Warehouse
Daltile Sales Service Center
05.2005 - 02.2006
Some College (No Degree) - Horticulture
Chattanooga State Community College