JACOB HUGHES
Yukon,OK
Summary
Accomplished and energetic leader with a solid work ethic and team mentality. Motivated team leader with strong organizational and prioritization abilities. Areas of expertise include communication, organization and attention to detail. Excellent team member that is goal-oriented with positive leadership skills focusing on servant leadership style. Individual with a can-do attitude and the desire to help the team succeed while sacrificing own wants and desires.
Overview
6
6
years of professional experience
Work History
Service Manager
Dh Pace Of Oklahoma City
11.2022 - Current
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a total of 9 technicians in Oklahoma City, OK and 4 technicians in Tulsa, OK. Additionally had Administrators & Dispatch Managers under my leadership.
- Hired, trained and supervised team of service staff members to meet business goals.
- Held monthly Departmental Meetings in OKC with all technicians and office personnel to discuss monthly Operational Items, Monthly Revenue, Safety Discussions, and New Pipeline Activity.
- Traveled to Tulsa, OK on a monthly basis to hold departmental operations & safety meetings with field technicians and office personnel.
- Participated in Bi-Weekly Corporate Safety Conference Calls where Front Line Managers were held responsible for funneling safety information down to our employees.
- Managed an ERP System that stored all service call information, customer records, purchasing records, and reports.
- Increased overall local customer count by 20% YOY.
- Increased YOY Departmental Revenue by 14%
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed guidance to all technicians.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Additionally, held responsible for all yearly reviews to all employees whom reported to myself.
- Held company speeches at yearly Corporate Christmas Dinners for any awards given within my department.
- Traveled to Corporate Offices in Olathe, Kansas for Management Meetings.
Dispatch Manager
DH Pace Of Oklahoma City
02.2020 - 11.2022
- Facilitated communications between customers and field personnel to answer questions or resolve concerns and any issues that may arise daily.
- Oversee all internal and external communications within specifically assigned territories and departments.
- Managed two groups of Technicians on a daily basis. One group based out of Oklahoma City and another Satelite Location in Tulsa that was managed remotely at the time.
- Worked alongside Dispatchers to Coordinate schedules for optimal coverage of daily workload and adjusted quickly to daily changing demands.
- Scheduled calls and routes for calls that needed completed all across the state of Oklahoma in accordance to customer needs and technician workload capabilities.
- Purchased all Specialty Products needed for individual Job Sites. Was held responsible for all Warehouses & Trucks being completely stocked at all times to optimize productivity while out in the Field.
- During a hiring freeze and budget restrictions, increased productivity of Field Technicians, which in return increased revenue in the department by $40,000 per month.
- Submitted bids and quotes for two separate Markets which were sent to and reviewed on a Corporate Level.
- Coordinated repairs and Monthly Maintenance on Fleet Vehicles to maintain safe operations.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Served as an on call manager one week out of every Month.
Dispatcher
MidCentral Energy Services LLC
05.2018 - 02.2020
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Traveled on occasions from Oklahoma to Texas to to fill in on absent personal. Executed all duties remotely at different presiding branches.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive and prepare work orders.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Review time sheets, work charts, online platforms, and other information to detect and reconcile payroll discrepancies.
- Perform weekly Payroll-Audits on all personnel company wide.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OKSkills
- Servant Leadership
- Production and Processing
- Critical Thinking
- Complex Problem Solving
- Clerical
- Culture Development
- Active Listening
- Time Management
- Judgment and Decision Making
- Operation and Control
- Customer and Personal Service
- Writing, Typing, and English Fluent
Timeline
Service Manager
Dh Pace Of Oklahoma City
11.2022 - Current
Dispatch Manager
DH Pace Of Oklahoma City
02.2020 - 11.2022
Dispatcher
MidCentral Energy Services LLC
05.2018 - 02.2020
High School Diploma -
Edmond Memorial High School