Jacob Huscroft

Tacoma,WA

Summary

Highly motivated individual with a well rounded knowledge base thanks to over a decade of all hazards response experience in the fire service. Top tier customer service with a keen ability to interact with emotionally distressed individuals and quickly develop action plans specifically tailored to their needs. My knowledge, compassion, and expertise makes me a great fit as a Customer Success Operations Analyst at ExtraHop.

Overview

years of professional experience

Work History

Firefighter/EMT

Gig Harbor Fire And Medic One

08.2018 - Current

Operate in emergency and non-emergency situations relating to fire, emergency medical, hazardous-materials and other services.
Was selected for the role of fire training academy instructor where I train new employees how to be successful firefighters, manage logistics, and build lesson plans.
Auto extrication Instructor: Teach Internal and external firefighters on best practices to extricate patients involved in motor-vehicle-collisions. Manage team budgets, coordinate tool servicing, and purchase replacement equipment.

Emergency Services Technician

Mary Bridge Children's Hospital

07.2015 - 08.2018

Executed clinical procedures and provided quality care to pediatric patients in emergent situations.
Nonviolent Crisis Intervention certified instructor

Education

Bachelor’s Degree - Fire Services Administration

Eastern Oregon University

2017

Associates Degree - Fire Service

Bates Technical College

2013

Skills

Gig Harbor Fire and Medic One - Firefighter/EMT

2014-2018

Fully functioning firefighter before being hired as a career firefighter in 2018

Knowledge Skills Abilities

Salesforce Certified Associate: I have my Salesforce Associate Certification and am progressing towards my Administrator cert.
Gainsight: I have been learning the software and studying for my Gainsight NXT Associate Admin Certificate.
Excel/Google Sheets: Used professionally to track inventory, manage budgets, build calendars, and more. I have also taken multiple college courses on the use of Excel.
Teamwork: Operating in stressful, high risk environments while accomplishing complex tasks.
Customer service: Communicating with individuals, often on the worst day of their lives, and able to deescalate the situation and tend to their needs with respect and diligence.
Integrity: I understand that the best people make the best employees, I stick to my core values in and out of the workplace.

Timeline