Jacob Hutcheson
Marietta,GA
Summary
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Overview
6
6
years of professional experience
Work History
Leader On Duty
Kroger
07.2025 - Current
- Supervised store operations to ensure fulfillment of customer experience criteria and KPI requirements.
- Confirmed delivery manifests to ensure precision for both shelf-stable and perishable products.
- Diligently enforced cold chain management and food safety protocols to ensure compliance
- Acted as final authority on floor for complex customer service issues, transforming negative experiences into positive interactions.
Grocery Pickup Lead
Kroger
08.2024 - Current
- Formulated employee schedules to ensure optimal coverage reflecting forecasted demands based on budget and historical trends to drive productivity and maintain service excellence during peak hours.
- Maintained positive customer relations by proactively addressing problems and implementing successful corrective actions.
- Partnered with managers and department heads to validate inventory and uncover opportunities affecting order fulfillment.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
District Sales and Cash Champion
Kroger
01.2022 - 08.2024
- Engaged with managers and asset protection to examine overages and shortages, focusing on minimizing cash loss.
- Instructed bookkeepers on daily accounting tasks and research methodologies.
- Developed weekly cash standing summaries leveraging Excel tools
- Analyzed cash journals to ensure alignment with cash targets.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Front End Manager
Kroger
01.2021 - 12.2022
- Implemented scheduling procedures to optimize workforce management during peak hours.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Supervised front end operations, enhancing customer service and checkout efficiency.
Education
Bachelor of Science - Mathematics, Concentration in Operations Research and Discrete Mathematics
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Complex Problem-Solving
- Retail Loss Prevention
- Analytical and Critical Thinking
- Statistical Analysis
- Microsoft Excel
- Policy and Procedure Adherence
- Staff training and development
- Scheduling proficiency
- Customer service focus
- Documentation and reporting
- Decision-making
Timeline
Leader On Duty
Kroger
07.2025 - Current
Grocery Pickup Lead
Kroger
08.2024 - Current
District Sales and Cash Champion
Kroger
01.2022 - 08.2024
Assistant Front End Manager
Kroger
01.2021 - 12.2022
Bachelor of Science - Mathematics, Concentration in Operations Research and Discrete Mathematics
Kennesaw State University