Jacob Hutnik

• Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
• Created a positive learning environment through enthusiasm, patience and motivation.
• Developed lesson plans that included drills and activities tailored to each student's individual needs.
• Provided helpful feedback to students in order to improve their technique and style.

• Demonstrated advanced skills in maneuvering a sea kayak in various conditions including windy, choppy, or calm waters.
• Led groups of up to 12 people on multi-day trips along coastal waterways.
• Led groups of hikers on backpacking trips through designated trails, providing guidance and assistance along the way.
• Managed emergency situations calmly while ensuring the safety of all participants, assessing potential hazards along routes and taking necessary precautions..
• Educated participants about local flora and fauna encountered along the trail, helping them gain an appreciation for nature.

• Assisted with overseeing daily operations for the Ski & Snowboard School Sales and Reservations Office including correspondence and phone calls with Pros, management and guests.
• Oversaw daily group and private lesson reconciliation as well as administrative duties of the Ski and Snowboard School
• Assisted with coaching, scheduling, and performance reviews of Sales & Reservations agents and leads.
• Assisted Pros with scheduling and booking of private ski and snowboard lessons
• Maintained strong working relationships with all relevant departments
• Worked with managers and coordinators to resolve staff and guest issues
• Projected confidence in a fast paced, guest-intensive environment
• Worked with an agenda that incorporated the guiding principles of Aspen Skiing Company in conjunction with the strategic plan for the Ski and Snowboard Schools

• Sold products and services including lift tickets, season passes, lessons, equipment rentals, summer kid’s camp and other seasonal on-mountain activities with a focus on Ski & Snowboard School products

• Promoted the school and Pro team to our guests by providing detailed and accurate information on all Ski & Snowboard School products

• Provided sales and ticketing support to employees

• Maintained a working knowledge of all products and services and remained current on all programs, policies and departmental/mountain events.

• Communicated clearly with regard to all sales and inquiries in all forms

• Employed professional sales techniques to drive conversations with guests

• Researched, troubleshot, and supported solutions for all issues by providing necessary information to coordinators and managers when needed

• Developed relationships with key personnel to help facilitate effective cross-communication between relevant departments

• Instruct participants in challenge course related activities and provide safety precaution information
• Fitting harnesses and helmets correctly and supervising the use of all safety equipment
• Rescue distressed persons, using rescue techniques and equipment
• Complete and maintain records of personal, participant, and critical course equipment inspections, rescues, and relevant incident information
• Provide guests with excellent customer service in a fun, safe, and challenging environment.

• Managed, coordinated, and evaluated recreational sports staff and officials while promoting an inclusive and fun environment for all participants and officials
• Entered important game information into central database and setup/took down sporting venues
• Effectively dealt with complaints and criticism from players and fans and constructively relayed information to the officials and superiors
• Promoted a Safe and Positive Environment for Players and Fans
• Effectively Managed Games, Resolved Conflicts and Communicated to Players, Coaches, and Spectators
• Dealt with Adversity and Uncertainty Regularly from Aggressive Players to Storm Delays.

• Created and Supervised Camp Activities such as Kayaking, Canoeing, Swimming, Ball Sports, Arts & Crafts, and Bunk Bonding
• Ensured Safety of Campers and Other Staff
• Communicated and interacted with Peers, Campers, and Parents
• Maintained a fun, positive, and safe environment for all participants.