JACOB H. VISNICK
Cooper City,FL
Summary
Client Services professional with a proven track record of driving customer satisfaction and operational efficiency. Skilled in relationship management, strategic planning, and conflict resolution. Adept at fostering collaboration, adapting to changing needs, and delivering measurable results while maintaining high standards of client engagement.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Client Services – Sales Manager
PT VAN LINES
08.2021 - 12.2024
- Led high-performing sales team focused on national relocation services
- Implemented structured lead conversion strategies that boosted revenue and client acquisition
- Developed reporting tools and incentive programs that enhanced team accountability and morale.
- Oversaw all sales operations from headquarters, including hiring, training and performance evaluations.
- Collaborated with dispatch and operations to ensure seamless customer transitions
- Streamlined booking processes to improve efficiency and customer satisfaction
- Conducted regular training sessions to improve sales techniques and customer service
- Established clear performance metrics and recognition programs
- Mentored new team members through our comprehensive onboarding programs
Director of Impound Operations
CAMPING COMPANIES / ART ASSET ADJUSTERS
07.2020 - 05.2021
- Supervised the impound department that consisted of 80+ employees nationwide
- Oversaw dispatching, scheduling and completion of all impounds and condition reports
- Created a and implemented a routing system to complete tasks in a more efficient manner.
- Improved workflow which allowed
- Maintained positive relationships with clients by keeping a line of communication open with daily electronic updates and monthly status calls.
- Increased account flow by 225% in the first four months.
- Generated new leads by offering additional services that are not generally offered in this industry.
- Led weekly meetings with regional managers to review our current work load, discuss any issues that may have come up throughout the week and encouraged feedback of new and existing processes and procedures.
- Incentivized monthly goals for all client services administrative staff.
- Held monthly workshops that would focus on communication, conflict resolution, problem solving and any other topic the team wanted to discuss.
Assistant Director of Operations (Florida)
LOCATION SERVICES (Merged With ARS)
01.2019 - 05.2020
- Managed the impound and voluntary repossession team for the State of Florida.
- Redesigned the processes and procedures for all impound and voluntary repossessions, allowing us to secure more vehicles in a timely manner.
- Elevated our impound and voluntary repossession accounts to almost double in a year by efficiently scheduling the pickup of units.
- Maintained 100% customer retention while growing our market share.
- Dealt with day-to-day communications with our clients through our proprietary portal, email and telephone.
- Reviewed and investigated all debtor complaints, in conjunction with the finance company, ultimately determining the final outcome of the complaint.
- Reviewed and confirmed our agents’ commissions and added the commissions to our payroll.
- Evaluated all resumes and inquiries for employment for all new field agents for the state and personnel for our South Florida office.
- Communicated with and provided information to potential clients.
- Updated image and content of department guides and publications using desktop publishing and writing skills.
- Authored numerous feature stories and designed programs and guides, achieving a dramatically more professional appearance and additional media exposure.
Executive Management Team
AMERICAN RECOVERY SERVICES / LOCATION SERVICES
03.2016 - 12.2018
- Made recommendations for promoting certain employees. My recommendations were well received and the employees were promoted.
- After reviewing the way case management was being handled, I suggested that the process of account intake be changed.
- Recommended that we cut the number of case workers needed as the accounts were being skipped by the intake team instead of the case managers.
- Pinpointed debtor contact information through advanced skip tracing techniques across 1,000+ accounts monthly, leading to a 20% increase in successful unit repossessions and positive resolutions each month.
- Oversaw the afterhours client communication and account handling team.
- Investigated any claims of employee theft.
- Assessed personal property damage claims by reviewing digital content, conducted interviews and negotiated a settlement agreement if necessary.
- Developed a training program that coached employees how to be understanding and compassionate to debtors while servicing our clients and securing their collateral.
- Investigated allegations of wrongful repossessions and breach of peace complaints and report our findings to the debtor and finance company.
Education
Bachelor of Arts - Sociology, Business, Education
UNIVERSITY OF FLORIDA
Gainesville, FL 01.1997 - 01.2004
Skills
Leadership
Skills Interests
Leadership, Team Building, Problem Solving, Project Management, Creating New Avenues of Income, Website application design, Microsoft Office, Business Plan Development, Automotive Industry, Aeronautics, Travel, Family
Timeline
Client Services – Sales Manager
PT VAN LINES
08.2021 - 12.2024
Director of Impound Operations
CAMPING COMPANIES / ART ASSET ADJUSTERS
07.2020 - 05.2021
Assistant Director of Operations (Florida)
LOCATION SERVICES (Merged With ARS)
01.2019 - 05.2020
Executive Management Team
AMERICAN RECOVERY SERVICES / LOCATION SERVICES
03.2016 - 12.2018
Bachelor of Arts - Sociology, Business, Education
UNIVERSITY OF FLORIDA
01.1997 - 01.2004
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