Jacob Izzo
Kennesaw,GA
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Target
Atlanta, GA
03.2023 - Current
- Built relationships with customers through friendly conversations.
- Resolved customer complaints in a timely manner.
- Greeted customers and provided prompt, courteous service.
- Maintained accurate records of customer interactions, transactions and feedbacks.
Customer Service Associate
Publix Super Markets Inc
Kennesaw, GA
03.2022 - 03.2023
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
FOH and BOH Team Memember
Chic-Fil-A
Atlanta, GA
06.2020 - 12.2022
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Resolved customer complaints quickly in a professional manner.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA07-2025
Skills
- Customer Service
- Complaint resolution
- Problem Resolution
- Customer Complaint Resolution
- Process Improvement
Affiliations
- Founding Chairman of Young Americans For Freedom
- Secretary for Turning Point USA
- Member of the General Committee of the KSU College Republicans
- Member of the General Committee of Young Americans For Liberty
- Ambassador for the NSORO Education Foundation
- Severed as a volunteer at the Devereux Behavioral Foundation
Accomplishments
- Presidents list Spring of 2022
Certification
- Certificate in Clinical Mental Health Care issued by University of Maryland Global Campus 2023
Languages
English
Full Professional
Norwegian
Limited
Timeline
Customer Service Team Member
Target
03.2023 - Current
Customer Service Associate
Publix Super Markets Inc
03.2022 - 03.2023
FOH and BOH Team Memember
Chic-Fil-A
06.2020 - 12.2022
Bachelor of Science - Psychology
Kennesaw State University