Summary
Overview
Work History
Education
Skills
Timeline
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Jacob James Suttelle

King,NC

Summary

Versatile business management professional with extensive experience in customer service and culinary arts, recognized for strong leadership and organizational skills. Demonstrates a proven ability to manage multiple responsibilities while delivering exceptional results. Known for effective communication and teamwork, with a commitment to achieving company goals and enhancing service quality. Passionate about continuous learning and professional growth.

Overview

17
17
years of professional experience

Work History

Members Service Representative

Allegacy Federal Credit Union
09.2023 - Current
  • Provide exceptional customer service to members
  • Assist with account management and financial transactions
  • Resolve member inquiries and issues efficiently

Vendor Relations Specialist

Ahold-Delhaize
04.2022 - 09.2023
  • Managed vendor accounts and ensured compliance with company policies
  • Negotiated terms and conditions with suppliers
  • Coordinated with internal teams to streamline procurement processes

Culinary Supervisor

The Umstead Hotel and Spa
10.2015 - 03.2022
  • Supervised kitchen staff and ensured high-quality food preparation
  • Managed inventory and ordering of supplies
  • Maintained compliance with health and safety regulations

Kitchen Manager

Finnigan's Wake Irish Pub
05.2011 - 10.2015
  • Oversaw kitchen operations and staff
  • Developed menus and ensured customer satisfaction
  • Managed inventory and cost control

Sous Chef

Aramark - Wake Forest University
08.2010 - 07.2011
  • Assisted head chef in meal preparation and kitchen management
  • Supervised kitchen staff and ensured food quality
  • Maintained kitchen cleanliness and organization

Tax Preparer

Cannon & Company, LLC
01.2008 - 12.2010
  • Prepared and filed tax returns for clients
  • Provided tax advice and planning services
  • Ensured compliance with tax laws and regulations

Produce Department Manager

Wal-Mart
02.2010 - 08.2010
  • Managed produce department operations and staff
  • Ensured product quality and freshness
  • Handled inventory and ordering of produce

Station Chef

Meridian Restaurant
09.2009 - 01.2010
  • Prepared and cooked meals according to restaurant standards
  • Assisted in menu planning and development
  • Maintained kitchen cleanliness and organization

Education

Bachelor's Degree - Business Management

Grand Canyon University
01.2025

Associate's Degree - Accounting

Wake Tech Community College
01.2022

Associate's Degree - Culinary Arts

Le Cordon Bleu: Pittsburgh
01.2010

Skills

  • Dedicated Work Approach
  • Effective Time Management
  • Effective Communication Skills
  • Experienced in Microsoft Office Suite
  • Customer support
  • Account reconciliation
  • Multichannel communication
  • Relationship building
  • Member account management
  • Banking
  • Product sales
  • Complaint handling
  • Dispute resolution

Timeline

Members Service Representative

Allegacy Federal Credit Union
09.2023 - Current

Vendor Relations Specialist

Ahold-Delhaize
04.2022 - 09.2023

Culinary Supervisor

The Umstead Hotel and Spa
10.2015 - 03.2022

Kitchen Manager

Finnigan's Wake Irish Pub
05.2011 - 10.2015

Sous Chef

Aramark - Wake Forest University
08.2010 - 07.2011

Produce Department Manager

Wal-Mart
02.2010 - 08.2010

Station Chef

Meridian Restaurant
09.2009 - 01.2010

Tax Preparer

Cannon & Company, LLC
01.2008 - 12.2010

Bachelor's Degree - Business Management

Grand Canyon University

Associate's Degree - Accounting

Wake Tech Community College

Associate's Degree - Culinary Arts

Le Cordon Bleu: Pittsburgh

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Jacob James Suttelle