Jacob Jenkins
Charlotte,NC
Summary
Human Service Professional: I am a hardworking and meticulous human services worker with numerous years of professional experience. I have coached, mentored, developed, and trained individuals in my career. I have initiated monthly volunteer activities in the community and organized workshops, seminars, and group sessions. I'm a highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals.
Overview
11
11
years of professional experience
Work History
Resident Assistants Coordinator
Hope Haven Inc.
11.2021 - Current
- Responsible for overall supervision and management of three shifts of resident assistants who oversee the day-to-day security of facility, program activities, and residents' well-being.
- Provide supervision, support, and professional development to direct reports.
- Manage scheduling and payroll approval for all direct reports.
- Communicate consistently with VP of Clinical Services and other clinical staff about client’s concerns, issues, or needs.
- Complete documentation requirements and maintain quality, up-to-date clinical records, including data entered in client database.
- Improve team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts, coordinating interviews, and managing onboarding activities for new hires effectively.
- Resolve conflicts swiftly among team members through effective mediation techniques, fostering amicable working environment conducive to collaboration.
- Coach employees through day-to-day work and complex problems.
Case Manager, Shift Supervisor
Charlotte Rescue Mission
11.2013 - 11.2021
- Oversee 2nd shift Technicians.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Initiate life-changing behaviors and activities in clients.
- Manage clients for effective aftercare recovery services.
- Oversee all maintenance requests and cleaning materials for the facility.
- Keep monthly reports regarding clients’ activities.
- Teach life skills classes bi-weekly for clients.
- Coordinate all facility maintenance issues.
- Collect monthly program fees from clients.
- Plan and execute Alumni community involvements.
- Create and distribute monthly newsletters for 500-plus alum members.
- Coordinate yearly fellowships for 200-plus Alumni members.
- Managed Recovery Residence aftercare department, operating as property manager of the facility and case manager of residents.
- Collaborate with Parole Officers, family members, and sponsors.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Shift Supervisor
Men’s Shelter
07.2013 - 11.2013
- Oversee daily management of 200 plus shelter clients during 2nd shift.
- Supervised six staff members.
- Conduct assessments for clients entering the shelter.
- Review reports and daily log entries recorded by staff.
- Oversee all Alcohol Anonymous/Narcotics Anonymous meetings.
- Maintained safety protocol by enforcing strict adherence to company policies and state regulations.
- Resolved conflicts among clients, promoting a harmonious living atmosphere.
- Prepared night shift summary reports for Manager and communicated regularly on goals and progress.
Education
Master of Arts - Marriage And Family Therapy
National University
San Diego, CA2026
Certified Addiction Drug Counselor- CADC R #20811 - North Carolina Addiction Specialists Professional
North Carolina Addiction Specialists Professional
Certified Addiction Drug Counselor01.2022
North Carolina Certified Peer Support Specialist
Charlotte, NC01.2016
Bachelor of Science in Human Services -
Springfield College
Charleston, SC05.2013
Skills
- Communication Skills
- Able to Read and Interpret Rules and Regulations
- Customer Service
- Problem Solver
- Multi-tasking
- Critical Thinker
- Time Management
- Strong Leadership
- Change Management
- Microsoft Suite
- Staff Management
- Team building
- Organizational Skills
- Policy Implementation
- Teamwork and Collaboration
Timeline
Resident Assistants Coordinator
Hope Haven Inc.
11.2021 - Current
Case Manager, Shift Supervisor
Charlotte Rescue Mission
11.2013 - 11.2021
Shift Supervisor
Men’s Shelter
07.2013 - 11.2013
Master of Arts - Marriage And Family Therapy
National University
Certified Addiction Drug Counselor- CADC R #20811 - North Carolina Addiction Specialists Professional
North Carolina Addiction Specialists Professional
North Carolina Certified Peer Support Specialist
Bachelor of Science in Human Services -
Springfield College