Jacob Jenkins
Keller,TX
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Andy's Frozen Custard
Fort Worth, TX
09.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Guided management and supervisory staff to promote smooth operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed market trends to inform business decisions and strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked monthly sales to generate reports for business development planning.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager
Happy's Home Furnishings
Waxahachie TX, TX
05.2013 - 09.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Oversaw product development initiatives from concept through completion stages.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
Education
High school diploma -
Waxahachie High School
Waxahachie, TX05.2013
Skills
- Loss Prevention
- Customer service
- Time management
- Outdoor work
- Shift management
- Cash handling
- Office management
- Sales management
- Top talent recruiting, hiring, and retention
- Negotiation
- Merchandising
- Microsoft Word
- Inventory control
- Computer skills
- Food Safety
- Retail sales
- POS
- Leadership
- Budgeting
- Profit & Loss
- Culinary experience
- Restaurant Management
- Hospitality
- Sanitation
- Team management
- Guest services
- Food service
- Microsoft Office
- Store management
- Advertising and marketing
- Team training and development
- Relationship building
- Schedule management
- Performance evaluations
- Administrative skills
- Facility management
- Staff-retention programs
- Customer relations
- Labor cost controls
Certification
- Food Handler Certification
- TABC Certified
- Manager Food Handlers
- ServSafe
- Driver's License
- Proven track record of sales and transaction growth
Personal Information
Top tier father and husband, professionally-decent golfer, and household pit master.
Timeline
General Manager
Andy's Frozen Custard
09.2021 - Current
General Manager
Happy's Home Furnishings
05.2013 - 09.2021
High school diploma -
Waxahachie High School
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