Summary
Overview
Work History
Education
Skills
Certification
Leadership & Extracurriculars
Timeline
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Jacob Jenness

Saint Paul,MN

Summary

Software development professional prepared for high-impact roles within technology-driven environments. Extensive background in designing and optimizing software solutions, with commitment to delivering high-quality results. Known for effective teamwork and adaptability, with key skills in coding and system architecture.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Income and Entitlements Specialist

U. S. Bank
Saint Paul, MN
04.2025 - Current
  • Oversaw execution and monitoring of high-volume wire and ACH transactions to ensure timely processing and adherence to compliance standards.
  • Engaged with multiple departments to address transaction discrepancies, ensuring efficient operational workflows and improved client servicing.
  • Executed daily transaction tracking and reconciliation using Microsoft Excel, enhancing data validation processes and generating insightful operational reports.
  • Composed and managed professional email communications with account administrators and internal stakeholders to coordinate transaction details and resolve issues efficiently.
  • Maintained detailed documentation and adhered to operational procedures, contributing to risk mitigation and regulatory compliance (including OFAC and AML requirements).
  • Supported continuous improvement initiatives to streamline processes, increase accuracy, and improve team productivity in a fast-paced banking operations environment.
  • Developed training materials to improve team onboarding and operational efficiency.
  • Analyzed customer data to identify trends and recommend product enhancements.

Software Engineer

Forum Communications Company
Remote
06.2022 - 09.2024
  • Refined software applications focused on advertising analytics, driving significant improvements in user engagement and ad conversion rates.
  • Created and executed comprehensive user authentication and privacy solutions, significantly reducing unauthorized access risks.
  • Optimized engagement rates by 30% through effective collaboration between front-end and back-end systems.
  • Facilitated agile and scrum practices to streamline feature deployment processes and improve efficiency.
  • Coordinated efforts between internal teams and external vendors to ensure timely project delivery.
  • Designed and implemented an advanced ad tracking system, significantly enhancing data precision and optimizing marketing insights.
  • Executed backend query enhancements and caching strategies, resulting in a 25% reduction in load times and increased overall system efficiency.
  • Led initiative to create an internal dashboard, enhancing reporting efficiency and reclaiming over 10 hours of team productivity weekly.
  • Led cross-functional teams to enhance application performance and user experience.
  • Developed and implemented scalable software solutions for diverse client needs.

Student Technology Help Specialist

University of Minnesota - Morris
Morris, MN
01.2020 - 05.2022
  • Diagnosed and resolved 95% of technical issues within the first 30 minutes, enhancing operational efficiency.
  • Supported operational efficiency through proactive system maintenance and network troubleshooting to minimize downtime.
  • Enhanced efficiency of help desk services to ensure timely resolution of 100+ technical support requests each month.
  • Delivered clear, user-friendly technical guidance, reducing repeat support inquiries by 30% and empowering non-technical users to navigate university systems confidently.

Education

Bachelor of Arts - Computer Science

University of Minnesota - Morris
Morris, MN
05.2022

Skills

  • Programming Languages & Frameworks: JavaScript, HTML, CSS, Java, Nodejs
  • Cloud & DevOps: AWS Lambda, Docker, Git, GitHub
  • Development Methodologies: Agile, Scrum, Jira
  • Analytics & Marketing Tools: Google Tag Manager, Google Analytics 4, Google Ad Manager, WordPress
  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Certification

  • CCNA: Switching Essentials & Introduction to Networks
  • Computer Maintenance Certification
  • Pursuing AWS Certification

Leadership & Extracurriculars

Vice President, National Honor Society Vice President, High School Choir

Timeline

Income and Entitlements Specialist

U. S. Bank
04.2025 - Current

Software Engineer

Forum Communications Company
06.2022 - 09.2024

Student Technology Help Specialist

University of Minnesota - Morris
01.2020 - 05.2022

Bachelor of Arts - Computer Science

University of Minnesota - Morris
Jacob Jenness