Jacob Jernigan
Liberty Hill
Summary
Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.
Overview
2
2
years of professional experience
Work History
E-store Shopper
H-E-B
08.2024 - Current
- Assisted customers with product inquiries, providing knowledgeable support to improve shopping experience.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained cleanliness and safety standards throughout the store environment to ensure compliance.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Scanned each item's barcode before item's removal from shelf.
- Stored perishable items in refrigerated area until customer's pickup.
Team Member
Cinemark Theaters
05.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive guest experience during high-volume periods.
- Assisted in daily operations, including ticket sales and concessions management.
- Maintained cleanliness and organization of theater spaces to enhance guest satisfaction.
- Collaborated with team members to efficiently execute opening and closing procedures.
- Handled cash transactions accurately, supporting financial accountability within the team.
- Resolved guest inquiries and complaints promptly, fostering loyalty and repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Liberty Hill Highschool
Liberty Hill, TX05-2023
Skills
- Strong work ethic
- Store maintenance
- Customer service
- Attention to detail
- Verifying order accuracy
- Teamwork
Languages
English
Full Professional
Timeline
E-store Shopper
H-E-B
08.2024 - Current
Team Member
Cinemark Theaters
05.2023 - 07.2024
High School Diploma -
Liberty Hill Highschool