Jacob Johnson
Franklin,United States
Summary
Luxury Sales Consultant with 3 years of experience in high-end retail environments, demonstrating a proven track record of closing sales totaling $3.2 million. Skilled in guest relations, strategic upselling, and event planning, adept at enhancing team performance and customer satisfaction through effective leadership and product knowledge. Committed to leveraging in-depth industry expertise and exceptional service skills to drive revenue and client loyalty in luxury markets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
GEM - Jewelry Consultant
Shane Company
02.2024 - Current
- Continue executing all aspects of the jewelry consultant role.
- Effectively plan weekly company, culture, focused meetings that simultaneously boost team morale.
- Collaborate with store management and outside businesses to plan quarterly team building events.
- Oversee celebration of all team birthdays and work anniversaries.
- Optimize monthly and quarterly budget allocation for maximum value.
Jewelry Consultant
Shane Company
05.2021 - Current
- Closed a total of 3.2 Million dollars in sales since May 2021
- Handled guests inquiries professionally, resolving issues promptly to uphold the brand's reputation for outstanding service quality
- Assisted guests with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries
- Increased repeat business by developing rapport with guests and following up on past purchases to offer complementary products or services
- Ensured precise handling of guest inquiries, maintaining high service standards
- Adapted quickly to work with several different proprietary software
- Leveraged in-depth product knowledge to boost sales through strategic upselling
- Employee of the month-November 2021 & May 2023
Brand Representative
Abercrombie And Fitch
06.2019 - 05.2021
- Boosted brand image via persuasive customer interaction
- Collaborated with team to meet sales targets
- Applied innovative strategies to enhance product display
- Resolved customer queries effectively
- Streamlined internal processes to improve team efficiency and productivity
- Increased overall sales by training team members on effective selling techniques
- Enhanced customer loyalty through exceptional service and product knowledge.
Education
High School Diploma -
Clarksville High School
Clarksville, TN05.2020
Skills
- Team Leadership
- Product Knowledge
- Event Planning
- Rapport Development
- Guest Relations
- Strategic Upselling
Certification
- Preventing Discrimination And Harassment In Retail: US Employees Edition V5.1 - Traliant
- Active Shooter Response - Traliant
Timeline
GEM - Jewelry Consultant
Shane Company
02.2024 - Current
Jewelry Consultant
Shane Company
05.2021 - Current
Brand Representative
Abercrombie And Fitch
06.2019 - 05.2021
High School Diploma -
Clarksville High School
- Preventing Discrimination And Harassment In Retail: US Employees Edition V5.1 - Traliant
- Active Shooter Response - Traliant
Similar Profiles
Elizabeth WalcottElizabeth Walcott
Jewelry Consultant at Shane CompanyJewelry Consultant at Shane Company
Cassie Layne GallCassie Layne Gall
Jewelry Consultant at The Shane CompanyJewelry Consultant at The Shane Company
Megan C O’NealMegan C O’Neal
Account Representative at Shane Armbrister State FarmAccount Representative at Shane Armbrister State Farm