Jacob Johnson
Louisville,KY
Summary
Experienced professional with a strong background in team leadership and operational management. Demonstrated success in fostering collaboration among team members and achieving impactful results. Proficient in conflict resolution, process optimization, and strategic planning. Adaptable to changing business requirements. Recognized for reliability, effective communication, and creating a productive work environment.
Overview
11
11
years of professional experience
Work History
Operations Manager
Fedex
09.2021 - Current
- Directed team operations, supervising daily undertakings and extended initiatives.
- Facilitated resolution of complex issues through specialized recommendations.
- Enhanced team productivity through regular performance evaluations.
- Cultivated effective dialogue among team members, enhancing operational efficiency.
- Provided data-driven insights by examining critical business metrics for evaluation.
Outdoor ground maintenance
Vermillion valley resort
05.2020 - 08.2020
- Maintained accurate records of equipment and materials for seamless outdoor task operations.
- Organized materials needed for projects prior to beginning work on site
- Conducted regular site inspections, identifying and addressing any issues or concerns related to landscape maintenance and appearance
Extraction Technician
Elemental processing
01.2018 - 03.2019
- Maintained accurate records related to daily production activities and reported any discrepancies immediately to supervisor
- Demonstrated meticulous detail orientation during chemical reaction monitoring in extraction processes.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Server
Blue sushi sake grill
06.2016 - 09.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used focus and memorization skills to keep track of tables and remember orders
- Strengthened client rapport amidst demanding operational contexts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lifeguard Supervisor
Kentuckiana Pool Management
05.2017 - 09.2017
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Maintained high standards of water purity by executing scheduled tests.
Retail Sales Associate
KS Caufield's Inc
10.2013 - 12.2016
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
Lifeguard
Kentuckiana Pool Management
05.2016 - 09.2016
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
Kinesiology -
University of Kentucky
Lexington12.2017
High School Diploma - undefined
Christian academy of Louisville
Louisville06.2015
Skills
- Team leadership
- Problem-solving
- Policies and procedures implementation
- Operational efficiency
- Decision-making
- Workflow optimization
- Inventory control
- Process improvement
- Interpersonal communication
- Planning and implementation
Timeline
Operations Manager
Fedex
09.2021 - Current
Outdoor ground maintenance
Vermillion valley resort
05.2020 - 08.2020
Extraction Technician
Elemental processing
01.2018 - 03.2019
Lifeguard Supervisor
Kentuckiana Pool Management
05.2017 - 09.2017
Server
Blue sushi sake grill
06.2016 - 09.2018
Lifeguard
Kentuckiana Pool Management
05.2016 - 09.2016
Retail Sales Associate
KS Caufield's Inc
10.2013 - 12.2016
High School Diploma - undefined
Christian academy of Louisville
Kinesiology -
University of Kentucky
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