Jacob Johnson
Allen
Summary
Dynamic Project Manager and Sales Associate with a proven track record for local Residential construction companies, excelling in customer service and sales strategies. Adept at interpreting complex building projects and fostering team collaboration, I consistently enhance client satisfaction while driving revenue growth through effective negotiation and attention to detail.
Overview
11
11
years of professional experience
Work History
Project Manager/Sales Associate
Self Employed Contractor
Allen
05.2020 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Interpreted plans, specifications, blueprints, sketches, and other engineering documents related to residential construction projects.
- Scheduled and confirmed appointments.
- Generated sales by prospecting leads and negotiating advantageous deals.
Cashier / Kitchen Manager
Raising Cane's Restaurants
McKinney / Baton Rouge
09.2018 - 08.2020
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Took orders, prepared foods and processed payments in full-service establishment.
- Performed food production processes, ensuring high quality standards were met throughout each stage of preparation.
- Train new crew members.
Warehouse /Auto Parts Department
Mercedez Benz
Baton Rouge
10.2017 - 07.2018
- Managed inventory and supplies to ensure materials were available when needed.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Completed necessary paperwork related to shipping activities.
- Completed day-to-day duties accurately and efficiently.
- Marked and labeled containers with accurate shipping information to prevent delays.
Server
Cheesecake Bistro by Copeland's
Baton Rouge
06.2016 - 10.2017
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
Front Desk Receptionist
Marriot Bonvoy
Gonzales
07.2015 - 07.2016
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Processed guest check-outs, including payment processing and providing receipts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
Server
Cafe Brasil
Richards
06.2014 - 05.2015
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted customers, provided menus and answered questions about menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Stocked service areas with supplies during slow periods.
- Prepared coffee related drinks, and smoothies
Education
High School Diploma -
Western Albemarle High School
Crozet, VA05-2014
Skills
- Customer service
- Sales strategies
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Task prioritization
- Project management
- Systems implementation
- Food safety practices
- Point of sale operation
- Attention to detail
- Basic Spanish
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Project Manager/Sales Associate
Self Employed Contractor
05.2020 - Current
Cashier / Kitchen Manager
Raising Cane's Restaurants
09.2018 - 08.2020
Warehouse /Auto Parts Department
Mercedez Benz
10.2017 - 07.2018
Server
Cheesecake Bistro by Copeland's
06.2016 - 10.2017
Front Desk Receptionist
Marriot Bonvoy
07.2015 - 07.2016
Server
Cafe Brasil
06.2014 - 05.2015
High School Diploma -
Western Albemarle High School
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