Jacob Johnson
Apopka
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Orlando Resorts
Orlando
01.2024 - Current
- Ensured safe operation of attraction equipment, adhering to all safety regulations.
- Checked riders' seatbelts to maximize safety and mitigate risk.
- Remained updated on emergency practices to guide guests effectively during incidents.
- Reported unsafe conditions or equipment malfunctions promptly to supervisors.
- Operated attraction equipment in accordance with established operational procedures.
- Maintained cleanliness around ride areas to enhance guest experience.
- Provided directions to guests within the park for improved navigation.
- Followed customer service standards while interacting with guests to promote satisfaction.
Aquatic Attractions Attendant
Universal Volcano Bay
Orlando
05.2020 - 11.2023
- Executed safe ride evacuations following strict procedures.
- Followed all guidelines related to customer service standards while interacting with guests.
- Adhered to safety regulations mandated by Universal.
- Maintained up-to-date knowledge of emergency practices for guest assistance.
- Operated ride control panels while monitoring performance during operation.
- Communicated incidents and issues to management team during shifts.
- Monitored guest safety to ensure compliance with established standards.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
Premium Service Attraction Greeter
Universal Volcano Bay
Orlando
05.2019 - 04.2020
- Greet guests, and assist with questions about the park.
- Deliver spiels of varying lengths in front of large crowds.
- Ensure guest satisfaction while resolving guests' concerns.
- Guarantee efficiency in rotations.
- Maintain all Premium Service areas.
- Maintained positive working relationships with fellow staff and management.
- Maintained updated knowledge through continuing education and advanced training.
Front Service Clerk
Publix Supermarkets
07.2017 - 07.2018
- Provide premier customer service.
- Greeted customers in a friendly and professional manner.
- Take customer carts to the parking lot, and unload groceries into customers' vehicles.
- Help customers locate products throughout the store.
- Bag the groceries.
- Answered customer questions to maintain high satisfaction levels.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
Education
Bachelor of Applied Science - Business And Organizational Leadership
Valencia College
Orlando, FL05.2023
Associate in Arts - General Studies
Valencia College
Orlando, FL05.2021
High School Diploma -
Apopka High School
Apopka, FL05-2019
Skills
- Leadership
- Organization
- Creativity
- Communication
- Attraction operations
- Safety compliance
- Ride control
- Attention to detail
- Teamwork
- Adaptable
- Efficient
- Computer literacy
Activities
- Marching band, Jazz band, and Wind Ensemble
- Volunteer, 5th Tuesday homeless shelter
- Volunteer, Marching band MPA
- Team member, Park After Dark event
- High school engineering program
Certification
- Microsoft Word, Excel, and Outlook
- AutoCAD software
Timeline
Attractions Attendant
Universal Orlando Resorts
01.2024 - Current
Aquatic Attractions Attendant
Universal Volcano Bay
05.2020 - 11.2023
Premium Service Attraction Greeter
Universal Volcano Bay
05.2019 - 04.2020
Front Service Clerk
Publix Supermarkets
07.2017 - 07.2018
Bachelor of Applied Science - Business And Organizational Leadership
Valencia College
Associate in Arts - General Studies
Valencia College
High School Diploma -
Apopka High School
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