Jacob Johnson
Austin
Summary
Dynamic intern with expertise in data management, customer engagement, and teamwork. Proven ability to enhance website functionality and streamline onboarding processes, contributing to improved customer satisfaction.
Overview
2
2
years of professional experience
Work History
Intern
NuSmile
Houston, TX
03.2025 - 06.2026
- Set up and built out new live chatting feature and ai chatting feature for the company's website.
- Conducted website engagement research to identify emerging trends and customer preferences, improving website effectiveness, functionality, and customer support.
- Facilitated onboarding of customer service team to use new live chatting feature.
- Created campaigns that are displayed in website chat feature, which customer can interact with to get connected with customer service for seamless transition of website browsing to placing orders.
- Communicated with team members, ensuring smooth and efficient workflow.
- Assisted in coordinating social media campaigns, increasing engagement across platforms.
- Assisted in creating and editing social media content.
- Conducted market research to identify emerging trends and customer preferences.
- Monitored website ai chat feature to catch and fix errors, as well as to make improvements.
Order Fulfillment/Shipping/Inventory Associate
NuSmile
Houston, TX
03.2024 - 08.2025
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Operated warehouse management systems to track and document inventory movements efficiently.
- Conducted regular cycle counts to maintain inventory integrity and prevent discrepancies.
- Utilized advanced software tools for organizing, analyzing, and reporting on key performance metrics related to inventory control processes, invoicing orders, and shipping (QuickBooks, ShipStation, Shopify, Oracle NetSuite).
- Collaborated with cross-functional teams to streamline supply chain processes and improve operational efficiency.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
No Degree - Communication And Design
Texas State University
San Marcos, TX2028
Skills
- Data entry
- Data management
- Microsoft Office Suite
- Quality control
- Marketing fundamentals
- Problem-solving
- Multitasking
- Quick learner
Timeline
Intern
NuSmile
03.2025 - 06.2026
Order Fulfillment/Shipping/Inventory Associate
NuSmile
03.2024 - 08.2025
No Degree - Communication And Design
Texas State University