Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Johnson

Minneapolis,MN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Member Services Specialist

Target Credit Union - BCU
02.2016 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

Store Manager

AT&T
04.2014 - 02.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor of Arts - Economics

Saint Cloud State University
Saint Cloud, MN
12.2012

Skills

  • Multitasking Abilities
  • Dependable and Responsible
  • Problem-Solving
  • Policy Improvements
  • Financial Management
  • Data Modeling

Accomplishments

  • Onboarded permanent contact with Shipt/Target Employees and BCU
  • 2021 Sales Council Qualifier

Timeline

Member Services Specialist

Target Credit Union - BCU
02.2016 - Current

Store Manager

AT&T
04.2014 - 02.2016

Bachelor of Arts - Economics

Saint Cloud State University

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Jacob Johnson