Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Jones

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably at Complete Staffing Solutions. Excelled in inventory management and fostering client relations, driving significant improvements. Demonstrates exceptional attention to detail and professionalism, achieving commendable results in fast-paced environments. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

J&T Water Damage Services
08.2023 - Current
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Operated hand tools and power equipment according to company safety procedures.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.

Merchandise Manager

Complete Staffing Solutions
05.2020 - 08.2023
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
  • Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.

Accounts Receivable Clerk

Complete Staffing Solutions
03.2019 - 05.2020
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.

Warehouse Manager

Complete Staffing Solutions
10.2018 - 05.2020
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.

Lab Technician

Parex USA
06.2016 - 10.2018
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Identified areas for process improvement, implementing changes that increased overall lab performance.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.

Education

High School Diploma -

Bradford Area High School
Bradford, PA
06.2014

Skills

  • Attention to Detail
  • Troubleshooting ability
  • Punctual and Reliable
  • Inventory Management
  • Project Management
  • Customer Relations
  • Documentation And Reporting
  • Mechanical abilities
  • Professional and Courteous

Accomplishments

  • Promoted four times within my five year tenure with the Complete Staffing Solutions.
  • Exceeded my collections goals for over 6 months in a row, which in turn boosted CSS's monthly average collection revenue by over $250,000.
  • Able to drive CSS's costs down by at least 3% by developing better relationships or sourcing new less expensive vendors.

Certification

  • CPT - Certified Personal Trainer - National Academy of Sports Medicine

Timeline

Service Technician

J&T Water Damage Services
08.2023 - Current

Merchandise Manager

Complete Staffing Solutions
05.2020 - 08.2023

Accounts Receivable Clerk

Complete Staffing Solutions
03.2019 - 05.2020

Warehouse Manager

Complete Staffing Solutions
10.2018 - 05.2020

Lab Technician

Parex USA
06.2016 - 10.2018

High School Diploma -

Bradford Area High School

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Jacob Jones