Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Jones

Rockfield,Kentucky

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

5
5
years of professional experience

Work History

Customer Service/Real Time Operations Management

Shophq
11.2022 - 02.2025
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained proper staffing for customer service and sales.
  • Provided excel spreadsheets on staffing levels and attendance.
  • Handled escalated calls that could not be solved by customer service representatives.

Transmission Technician

Bluegrass Transmission
11.2019 - 08.2022
  • Disassembled, diagnosed and repaired vehicle transmission systems.
  • Estimated labor and expenses for different services and repair orders.
  • Cleaned and inspected parts for quality and compliance with standards.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

High School Diploma -

Lighthouse Academy
11.2019

Skills

  • Complaint resolution

  • Sales expertise

  • Report preparation

  • Strategic sales knowledge

  • Retail store support

  • Account management

  • Data entry

  • Problem resolution

  • Management

  • Proficient in installation of computer hardware

  • Call center operations

Timeline

Customer Service/Real Time Operations Management

Shophq
11.2022 - 02.2025

Transmission Technician

Bluegrass Transmission
11.2019 - 08.2022

High School Diploma -

Lighthouse Academy

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Jacob Jones