Jacob Jones
Dover
Summary
Dynamic operations leader with extensive experience at Klutch Cannabis, excelling in safety reviews and policy enforcement. Proven track record in training and mentoring staff, enhancing customer satisfaction, and driving continuous improvement. Skilled in cash handling and conflict resolution, consistently achieving organizational goals while fostering a motivated team environment.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Klutch Cannabis
02.2025 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced registers.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Lead/Head of Security Operations
Klutch Cannabis
05.2023 - 02.2025
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Inside Sales Representative
CBT
03.2022 - 11.2022
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Production Supervisor
Fresh Mark-Canton
05.2020 - 06.2021
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Recruiter
US Army
10.2014 - 05.2020
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Operations Officer
US Army
07.2012 - 09.2014
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
Operations Officer
US Army
11.2007 - 05.2012
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Planned and coordinated tactical movements of personnel and equipment.
- Trained and mentored personnel in combat operations and tactics.
- Prepared and delivered investigative reports and briefings.
- Coordinated activities of subordinate personnel to support mission success.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Education
Business Administration And Management
Post University
Waterbury, CT06-2019
Skills
- Shift reporting
- Attendance oversight
- Safety reviews
- Labor and food cost control
- Customer-oriented
- Business administration
- Schedule management
- Continuous improvement
- Document management
- Inventory control
- Employee training
- Staff motivation
- Safety awareness
- Cash handling
- Inventory management
- Sales monitoring
- Business development
- Workplace safety
- Policy enforcement
- Training and mentoring
- Conflict resolution techniques
- Operations management
- Cash handling expertise
Timeline
Shift Supervisor
Klutch Cannabis
02.2025 - Current
Lead/Head of Security Operations
Klutch Cannabis
05.2023 - 02.2025
Inside Sales Representative
CBT
03.2022 - 11.2022
Production Supervisor
Fresh Mark-Canton
05.2020 - 06.2021
Recruiter
US Army
10.2014 - 05.2020
Operations Officer
US Army
07.2012 - 09.2014
Operations Officer
US Army
11.2007 - 05.2012
Business Administration And Management
Post University
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