Jacob Joshua
Houston,TX
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skilled food server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barback
Sandlewood Manor
Houston, TX
02.2024 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Organized bottles and cans on shelves according to brand or type.
- Checked ID's before serving alcoholic beverages to patrons.
- Performed opening duties such as setting up supplies needed for service.
- Provided excellent customer service while interacting with guests in a friendly manner.
Barista
Land Of A Thousand Hills Coffee
Houston, TX
10.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
Head Dishwasher
Land Of A Thousand Hills Coffee
Houston, TX
10.2023 - 01.2024
- Ensured proper sanitation and hygiene standards were met in the dishwashing area.
- Organized and managed the daily cleaning schedule for the kitchen staff.
- Trained new employees on proper use of commercial dishwashing equipment.
- Maintained accurate records of inventory, supplies, and chemicals used in the dishwashing process.
- Developed procedures to minimize waste and promote efficiency in the production process.
- Monitored quality control standards to ensure dishes were clean and free from debris or food particles.
- Reported any safety issues or concerns to management immediately upon discovery.
- Assisted with preparation of meals when needed during peak hours.
- Conducted periodic inspections of dishware, glassware, utensils, pots, pans.
Server
Union Kitchen
Houston, TX
06.2023 - Current
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Restaurant Busser
Union Kitchen
Houston, TX
07.2021 - 05.2022
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Swept floors and removed garbage from dining area.
- Performed opening duties including setting up side stations for service staff.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Provided assistance to other employees when needed during peak business hours.
- Ensured that all areas were properly sanitized at the end of each shift.
- Responded promptly to customer inquiries related to menu items or services offered.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Maintained table setting by removing courses as completed and replenishing utensils.
Education
Associate of Science - Fire Science Technology
Lone Star College System
Spring, TX05.2027
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2023
Skills
- Food Inspection
- Supply Restocking
- Safe Food Handling
- Order Management
- Guest Engagement
- POS Operation
- Quality Control
- Menu Memorization
- Special Dietary Requirements
- Relationship Management
- Order Accuracy
- Food Safety Understanding
- Cash Handling
- Banquet Coordination
- Stock Rotation
- Flexible Schedule
- Cleaning and sanitation
- Product delivery management
- Payment Processing
- Cleaning
- Cash Register Operation
- Employee Training
- Quality Assurance
- Interpersonal Skills
- Effective Communication
Affiliations
- Community Service: King's Cross Church Cypress
- Community Service: Mission of Yawheh Woman's Shelter
- Calisthenics
- Weight Training
- Cooking
Certification
- TABC
- Food Handlers
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Barback
Sandlewood Manor
02.2024 - Current
Barista
Land Of A Thousand Hills Coffee
10.2023 - Current
Head Dishwasher
Land Of A Thousand Hills Coffee
10.2023 - 01.2024
Server
Union Kitchen
06.2023 - Current
Restaurant Busser
Union Kitchen
07.2021 - 05.2022
Associate of Science - Fire Science Technology
Lone Star College System
High School Diploma -
Cypress Ranch High School