Jacob Juarez
Austin,TX
Summary
Dedicated customer service professional with over 10 years of experience across diverse settings. Recognized for exceptional organizational skills and the ability to handle customer inquiries with patience and professionalism. A flexible team player, consistently praised for honesty and integrity in interactions with customers and colleagues. Aiming to leverage extensive experience to enhance customer satisfaction and contribute to team success.
Overview
14
14
years of professional experience
Work History
Sales Associate
Nordstrom
Austin, Texas
11.2015 - Current
- Created an inviting and enjoyable atmosphere for shoppers.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled grievances, ensuring swift resolution regarding orders when needed.
- Managed financial transactions with accuracy and security.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built and maintained relationships with peers and upper management to drive team success.
- Established trust with customers, fostering future business opportunities.
Sales Associate
FinishLine
Austin , Texas
02.2013 - 11.2015
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Receiving Associate
Home Depot
Austin, TX
10.2010 - 02.2013
- Maintained inventory of shipping materials and supplies.
- Organized deliveries by sorting and stocking receivables
- Stocked shelves with newly arrived inventory and removed outdated items.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Austin High School
Austin, TX05-2011
Skills
- Multi-tasking strength
- Exceptional customer service
- Listening skills
- Flexible schedule
- Problem-solving
- Positive and professional
- Payment processing
- Policy and procedure adherence
Timeline
Sales Associate
Nordstrom
11.2015 - Current
Sales Associate
FinishLine
02.2013 - 11.2015
Receiving Associate
Home Depot
10.2010 - 02.2013
High School Diploma -
Austin High School
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