Jacob Kari
Fort Hood,TX
Summary
Results-driven IT Specialist with over 5 years of experience in helpdesk support and IT management. Expertise in troubleshooting and resolving complex technical issues, with a strong ability to communicate intricate concepts clearly and effectively. Demonstrated success in managing IT operations, providing comprehensive hardware and software support, and delivering exceptional customer service. Highly motivated, adaptable, and skilled in both independent work and team collaboration. Recognized for outstanding IT support in the US Army, with a proven track record of excellence and a commitment to continuous learning and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
US Army
Fort Hood, TX
02.2023 - Current
- Managed daily IT operations for a large organization, ensuring seamless support for over a dozen network terminals and local network connections.
- Deployed, maintained, and troubleshooted network infrastructure, including routers, switches, firewalls, and Very Small Aperture Terminals (VSATs).
- Provided comprehensive client system support, including hardware and software technical assistance.
- Conducted diagnostics and troubleshooting for various network issues using tools like Putty and VMware.
- Implemented and managed hardware upgrades and system updates to maintain optimal network performance and security.
- Developed and maintained detailed documentation for network configurations, procedures, and troubleshooting guides
- Delivered Tier 1 and Tier 2 support, resolving escalated issues efficiently and effectively.
IT Support Specialist
US Army
APO, AE
02.2020 - 02.2023
- Operated as a IT Support Specialist for a small team of 3 personnel that serviced over 150 DoD personnel at a 4-Star US Army Headquarters (USAREUR-AF G1).
- Delivered local and remote Tier 1 and Tier 2 IT support for hardware and software to company personnel.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Demonstrated advanced product knowledge to solve customer issues.
- Developed self-help tools, user assistance documents, and training initiatives to execute overall business technology plans.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users (printers, scanners, and networking hardware).
- Removed and replaced old hardware during routine upgrades and system repairs.
Education
High School Diploma -
Kealakehe High School
Kailua-kona, HI06.2019
Some College (No Degree) - Computer Science
University of Maryland - Baltimore County
Baltimore, MDSkills
- Network Administration: Routers, Switches, Firewalls, Very Small Aperture Terminals (VSATs)
- System Administration: Windows, Linux
- Virtual Machines: VMware
- Network Security: Firewalls, VPNs, Intrusion Detection Systems (IDS)
- Help Desk Support: Ticketing Systems, Remote Assistance, Troubleshooting
- Scripting & Automation: PowerShell, Bash
- Technical Documentation: Network Configurations, Procedures, Troubleshooting Guides
- Communication & Training: Team Leadership, User Training, Customer Service
Accomplishments
- Rank of Sergeant in the US Army
- Graduated Basic Leadership course (BLC) on the Commandant's List.
- Received an Army Commendation Medal (ARCOM) for outstanding IT Support of USAREUR-AF G1, Wiesbaden , DE.
- 3x Army Achievement Medal
Certification
- CompTIA Security+
Timeline
Senior IT Specialist
US Army
02.2023 - Current
IT Support Specialist
US Army
02.2020 - 02.2023
High School Diploma -
Kealakehe High School
Some College (No Degree) - Computer Science
University of Maryland - Baltimore County