Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Kasick

Franklin,TN

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Alarm Sales Rep

Core Home Security
04.2023 - Current
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Marketing Assistant

Adzio Marketing
02.2022 - 04.2023
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Tracked marketing efforts to monitor results in real-time.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Tracked key performance indicators to measure success of campaigns.
  • Managed campaigns for various clients that consistently exceeded sales goals.

Sales Representative

Synergy Credit Repair
03.2019 - 01.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Life Guard /Head Swim Coach

Splash
05.2017 - 08.2018
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Mentored and trained new swim instructors on best practices.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Analyzed client feedback to adjust coaching sessions accordingly.

Education

High School Diploma -

West River Academy
Los Angeles, CA
05.2020

Skills

  • Retention Strategies
  • Advertising Techniques
  • Merchandising Proficiency
  • Creating Collateral
  • Training and Development
  • Serve Customers
  • Prioritizing Workflows
  • Credit and Debt Card Processing
  • Prospecting and Cold Calling
  • Maintaining Customer Database
  • Microsoft PowerPoint
  • Converting Leads
  • Sales Expertise
  • Product and Service Knowledge
  • Campaign Support
  • Online Chat
  • Upselling Techniques

Timeline

Alarm Sales Rep

Core Home Security
04.2023 - Current

Marketing Assistant

Adzio Marketing
02.2022 - 04.2023

Sales Representative

Synergy Credit Repair
03.2019 - 01.2022

Life Guard /Head Swim Coach

Splash
05.2017 - 08.2018

High School Diploma -

West River Academy
Jacob Kasick