Jacob Kelting
Festus,MO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Midamerica Hotels Corporation
Festus, MO
05.2016 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Laborer
J. Watkins Exteriors
St. Louis, MO
09.2018 - 04.2019
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools and equipment to supply team members.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Learned basic carpentry, painting and plastering.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Collected measurements and marked locations as part of project preparations.
- Recognized and reported potential project challenges and assisted with solutions.
- Constructed and broke down temporary retaining walls and scaffolding to support project needs.
Education
High School Diploma -
Seckman Sr. High School
Imperial, MO07.2019
Skills
- Shift Coverage
- Quality Standards
- Business Management Principles
- Product and Service Knowledge
- Health and Safety Regulations
- Greet Guests, Customer Service
- Employee Coaching, Motivation and Directing Team Members
- Information Confidentiality
- Cost Management, Financial Management, Transaction Monitoring and Maximizing Profitability
- Overseeing Employees
- Customer Relationship Management
- Strategic Planning
Timeline
Laborer
J. Watkins Exteriors
09.2018 - 04.2019
Assistant Manager
Midamerica Hotels Corporation
05.2016 - Current
High School Diploma -
Seckman Sr. High School
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