Jacob Kent

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained and mentored new waitstaff on service standards and menu knowledge.

• Managed daily operations to ensure efficient product delivery and customer satisfaction.
• Oversaw inventory management, optimizing stock levels and reducing waste.
• Developed vendor relationships to secure high-quality produce at competitive prices.
• Implemented staff training programs to enhance service quality and operational efficiency.
• Streamlined supply chain processes, improving turnaround time for product availability.

• Supervised daily operations, ensuring exceptional customer service and efficient workflow in high-pressure environment.
• Trained and mentored junior staff on service standards, enhancing team performance and guest satisfaction.
• Coordinated with kitchen staff to ensure timely delivery of food orders, maintaining quality and presentation standards.
• Developed and implemented wine pairing strategies, improving overall dining experience for patrons.
• Resolved guest complaints promptly, fostering positive relationships and repeat business through effective communication skills.

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
• Trained new team members on service standards and restaurant procedures.

• Implemented upselling techniques to increase revenue per table while enhancing guest experience.
• Streamlined workflow processes, reducing wait times and improving overall efficiency of service.
• Resolved guest inquiries and complaints promptly, maintaining a positive atmosphere.
• Mentored junior staff, fostering a collaborative team environment focused on excellence in service.

• Led special events planning, enhancing restaurant visibility and attracting new clientele through unique offerings.
• Analyzed customer feedback to identify areas for improvement, driving initiatives that elevated service excellence across the team.
• Showed high-level understanding of fine dining standards and practices.
• Demonstrated knowledge of fine dining standards and practices by adhering to service protocols during shifts.

Collaborated with famed Chef Emeril Lagasse

• Supervised dining room operations, ensuring exceptional customer service and satisfaction.
• Trained and mentored junior waitstaff on menu knowledge and service techniques.
• Coordinated with kitchen staff to maintain timely food delivery and quality standards.
• Managed reservations and special requests to enhance guest experiences.