Jacob Kercher
Tampa
Summary
Dynamic and results-oriented professional with a strong track record in creative problem-solving and effective communication. Demonstrated success at Bonefish Grill through enhanced customer satisfaction and improved team collaboration. Proficient in Microsoft Office and skilled in multitasking, consistently boosting team efficiency. Committed to innovative strategies that drive success and achieve goals while fostering a supportive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Bonefish Grill
Lakeland
05.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Team Trainer
Wendy's
Lakeland
02.2020 - 06.2022
- Provided ongoing mentorship to crew members, enhancing team performance.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Planned and delegated group and individual work assignments to trainees.
- Utilized feedback to continuously improve training methods and content.
- Assisted in creating a motivational atmosphere that encouraged team growth.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05-2025
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL05-2025
Skills
- Creative problem solving
- Planning and coordination
- Communication
- Multitasking
- Collaboration
- Microsoft Office
Accomplishments
- 2024 Dean's List of Scholars
- Bright Futures Scholarship Recipient
Certification
- ServSafe
Timeline
Server
Bonefish Grill
05.2023 - Current
Team Trainer
Wendy's
02.2020 - 06.2022
Bachelor of Arts - Criminology
University of South Florida
Bachelor of Arts - Sociology
University of South Florida
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