Jacob K. Faison
Ashland,VA
Summary
Dynamic professional with a proven track record at Long and Foster Real Estate-Cabell Childress Group, adept in care consultation and strategic planning. Excelled in fostering client relationships, managing over 10,000 phone interactions annually. Demonstrates unparalleled dedication and collaborative skills, ensuring seamless real estate transactions and long-term client engagement.
Overview
4
4
years of professional experience
Work History
Client Care Coordinator
Long and Foster Real Estate-Cabell Childress Group
Richmond, Virginia
03.2023 - Current
- Engaged in customer conversations to understand needs, resolve issues, and answer questions regarding Real Estate.
- Serve as the primary point of contact for clients, offering professional assistance and addressing inquiries via phone, email, and in-person meetings.
- Worked with real estate agents and other team members to ensure seamless communication throughout all phases of the transaction process.
- Provide post-sale follow-up and ongoing customer support, fostering long-term relationships, and referrals.
- Had a yearly volume of around 10,000 phone interactions.
Intern
Providence Hill Real Estate
Richmond, Virginia
05.2021 - 07.2021
- Gained exposure to the real estate industry by shadowing agency brokers through day-to-day responsibilities for one of the top realtors in central Virginia.
- Coordinated unique open houses in collaboration with brokers to draw various potential buyers.
- Assisted with offer evaluations and appraisals toward the agency's sales achievement, while comparing the listing price with similar MLS listings.
- I observed the closing meetings between buyers and brokers, and demonstrated a working knowledge of real estate processes and best practices.
Vice President of Finance
Longwood- Delta Sigma Pi Business Fraternity
Farmville, Virginia
01.2021 - 12.2021
- Managed and approved expenditures ensuring balanced fraternity finances.
- Prepared presentations on the financial outlook at member meetings.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Business Administration, Real Estate
Longwood University
Farmville, VA12-2022
Skills
- Accountable
- Dedicated
- Collaborative
- Dedicated
- Tech savvy
- Communication
- Strategic planning
- Presentation skills
- Goal setting
- Care consultation
Accomplishments
- Most Client Care coordinators deals closed
- Most Calls made by an Client Care Coordinator
Timeline
Client Care Coordinator
Long and Foster Real Estate-Cabell Childress Group
03.2023 - Current
Intern
Providence Hill Real Estate
05.2021 - 07.2021
Vice President of Finance
Longwood- Delta Sigma Pi Business Fraternity
01.2021 - 12.2021
Bachelor of Science - Business Administration, Real Estate
Longwood University
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