Jacob Khokhar
Saint Augustine,FL
Summary
Dynamic and results-driven professional with extensive experience in retail operations at Walmart. Proven track record in relationship building and problem-solving, enhancing team productivity and customer satisfaction. Skilled in coin and currency counting, with a focus on optimizing processes and achieving sales targets. Committed to fostering a positive work environment and driving operational excellence.
Overview
21
21
years of professional experience
Work History
Cashier
Bj's Wholesale Club
10.2023 - 04.2024
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Manager, Team Leader
Walmart
03.2021 - 09.2023
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Provided professional services and support in a dynamic work environment.
Food Server
5th Element Indian Restaurant
02.2018 - 02.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Publix Super Market
05.2005 - 01.2018
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Manager
5th Element Indian Restaurant
04.2024 - 09.2025
- Led team initiatives to enhance operational efficiency and streamline processes.
- Mentored staff, fostering professional development and improving team performance.
- Developed and implemented training programs to ensure compliance with organizational policies.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Manager
Karma Indian Bistro & Restaurant
09.2025 - Current
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic plans to optimize resource allocation and reduce costs.
- Mentored junior staff, fostering professional growth and improving team performance.
- Analyzed operational processes, identifying areas for improvement and implementing solutions.
Education
High School Diploma -
Govt. Senior Secondary High School
Dialgarh Gurdaspur INDIA, PUNJAB03.2003
Skills
- Product Location
- Retail Operations
- Coin and Currency Counting
- Relationship Building
- Written and verbal communication
- Problem-Solving
Timeline
Manager
Karma Indian Bistro & Restaurant
09.2025 - Current
Assistant Manager
5th Element Indian Restaurant
04.2024 - 09.2025
Cashier
Bj's Wholesale Club
10.2023 - 04.2024
Customer Service Manager, Team Leader
Walmart
03.2021 - 09.2023
Food Server
5th Element Indian Restaurant
02.2018 - 02.2021
Cashier
Publix Super Market
05.2005 - 01.2018
High School Diploma -
Govt. Senior Secondary High School