Jacob Khokhar
Jacksonville,FL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Cashier
Bj's Wholesale Club
10.2023 - Current
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Manager, Team Leader
Walmart
03.2021 - 09.2023
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Provided professional services and support in a dynamic work environment.
Food Server
5th Element Indian Restaurant
02.2018 - 02.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Publix Super Market
05.2005 - 01.2018
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Govt. Senior Secondary High School
Dialgarh Gurdaspur INDIA, PUNJAB03.2003
Skills
- Product Location
- Retail Operations
- Coin and Currency Counting
- Relationship Building
- Written and verbal communication
- Problem-Solving
Timeline
Cashier
Bj's Wholesale Club
10.2023 - Current
Customer Service Manager, Team Leader
Walmart
03.2021 - 09.2023
Food Server
5th Element Indian Restaurant
02.2018 - 02.2021
Cashier
Publix Super Market
05.2005 - 01.2018
High School Diploma -
Govt. Senior Secondary High School