Jacob Kincer
Erlanger,KY
Summary
Experienced senior supervisor with a proven track record of leading teams, achieving outstanding results, and surpassing expectations. Creative and motivated leader adept at utilizing exceptional design and planning abilities to successfully complete complex projects. Proficient in teaching new concepts and implementing best practice strategies.
Overview
12
12
years of professional experience
Work History
Senior Supervisor Outbound Sales
Spectrum
07.2020 - 03.2024
- Coached and trained sales agents on how to better understand campaigns, the sales process, as well as how to improve their selling skills
- Top productivity team from 2020 to 2024.
- Coached multiple agents into mentor roles as well as assisting agent promote from Mentor to Sales Facilitator.
- Coached new supervisors on how to hit and exceed goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
Mentor
Spectrum
11.2019 - 03.2020
- Coached new employees to become more proficient in their sale roles
- Proactively review calls of training agents to ensure they are selling ethically and hitting all of their verbatim
- Effectively organized coaching to address sales opportunities
- Led multiple agents to excel in their sales position.
Outbound Telemarketer
Spectrum
02.2019 - 07.2020
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Overcame objections using friendly, persuasive strategies
- Provided information about available products and services including membership details and purchase advantages
- Established excellent sales and interpersonal skills with confident and persuasive approach.
Non-Commissioned Officer
Department of Defense
03.2012 - 03.2021
- Accompanied other Senior enlisted soldiers during shifts to evaluate performance and resolve any incorrect behaviors
- Educated staff members on proper field procedures to boost efficiency and public trust in officers
- Responsible for training new Soldiers on Standard Operating Procedures of the unit
- Built strong relationships with Soldiers through positive attitude and attentive response.
Lead Pharmacy Technician
Kroger
01.2016 - 01.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Actively educated customers on medications
- Helped pharmacist clear problematic prescriptions and addressed customer questions to keep pharmacy efficient.
Manager
Pet Supplies Plus
01.2015 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Working collaboratively with my team to ensure tasks will be completed quickly.
Education
Organizational Leadership -
DSCC
Columbus, OH01.2019
High School Diploma - undefined
Oak Hills High School
Cincinnati, OH01.2012
Infantry - undefined
United States Army Infantry School
Fort Benning, GA01.2012
Skills
- Quality assurance
- Computer proficiency
- Regulatory compliance
- Technical assistance
- Employee Supervision
- Staff Development
- Technical reviews
- Staff Oversight
Timeline
Senior Supervisor Outbound Sales
Spectrum
07.2020 - 03.2024
Mentor
Spectrum
11.2019 - 03.2020
Outbound Telemarketer
Spectrum
02.2019 - 07.2020
Lead Pharmacy Technician
Kroger
01.2016 - 01.2019
Manager
Pet Supplies Plus
01.2015 - 12.2016
Non-Commissioned Officer
Department of Defense
03.2012 - 03.2021
Organizational Leadership -
DSCC
High School Diploma - undefined
Oak Hills High School
Infantry - undefined
United States Army Infantry School