Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jacob Kincheloe

Elizabethtown,KY

Summary

Dynamic Shift Manager at Taco Bell with a proven track record in team development and problem-solving. Enhanced customer satisfaction through effective complaint resolution and training initiatives. Skilled in inventory management and safety compliance, driving continuous improvement and operational efficiency. Committed to fostering a positive work environment and maximizing team performance.

Overview

2018
2018
years of professional experience

Work History

Shift Manager

Taco Bell
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Packaging Handler

Micheal’s Finer Meats and Seafood
05.2016 - 02.2018
  • Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
  • Reduced material waste by refining packaging techniques and optimizing the use of resources.
  • Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
  • Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
  • Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
  • Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
  • Enhanced packaging efficiency by implementing improved organization and workflow strategies.
  • Assisted in training new hires on proper packaging techniques, resulting in higher retention rates and faster acclimation to company procedures.
  • Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
  • Expedited order fulfillment by effectively prioritizing tasks based on customer requirements and deadlines.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Followed packing processes to increase speed and accuracy.
  • Followed safety protocols to prevent accidents and injuries.
  • Assembled packages according to meet specific customer requirements.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Completed all orders within established time frames to support timely deliveries.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Re-packaged damaged or incorrectly packaged items.
  • Loaded and unloaded items from production line.
  • Utilized adhesive labels and other materials to package items.
  • Secured items for storage or shipment.
  • Placed items into bags, boxes or other containers.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Cleaned and maintained production area and equipment.
  • Sorted and stacked finished items.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Labeled containers, container tags or products.
  • Sealed containers and packages with glue, tape or other materials.
  • Packaged fragile items with cushioning material.
  • Weighed packaged items to calculate total weight.
  • Operated shrink wrap, banding and other wrapping machines.
  • Recorded product, packaging and order information on specified forms.
  • Monitored packaging machinery to make needed adjustments.
  • Monitored inventory levels to report on shortages or excess.

Machine Operator

Tropical Fruit and Nut
02.2012 - 05.2016
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Increased production efficiency by meticulously calibrating machinery before each shift.
  • Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.

Delivery Driver

Hiedleberg Distributing
03.2012 - 03.2014
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.

Education

John Hardin High
Elizabethtown, KY

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Inventory controls
  • Operations management
  • Equipment troubleshooting
  • Tech-Savvy
  • Verbal and written communication
  • Compliance
  • Reporting and documenting
  • Shift checklists
  • Shift leadership
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking
  • Computer skills
  • Staff supervision
  • Coaching and mentoring
  • Safety procedures
  • Work Planning and Prioritization
  • Inventory management
  • Assigning work
  • Safety management
  • Production management
  • Conflict resolution
  • Quality control
  • Worker training
  • Continuous improvement
  • Performance reporting
  • Workflow Analysis
  • Strategy development
  • Continuous improvements
  • Regulatory compliance
  • Cost reduction and containment
  • Materials inspection
  • Data analytics
  • Production error correction
  • Supply chain distribution
  • Product assembly

Additional Information

Can drive stand up and sit down fork lifts. And Cherry pickers

Timeline

Packaging Handler

Micheal’s Finer Meats and Seafood
05.2016 - 02.2018

Delivery Driver

Hiedleberg Distributing
03.2012 - 03.2014

Machine Operator

Tropical Fruit and Nut
02.2012 - 05.2016

Shift Manager

Taco Bell

John Hardin High

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Jacob Kincheloe