Jacob Klatt

Resolves discrepancies in shipment deliveries, maintaining accurate records and preventing errors. Leads team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines. Assists with training new team members on company procedures, ensuring quick integration and productivity. Works closely with customers and contractors maintaining great customer service and knowledge of all products.

Utilize machinery to apply fertilizer and liquid weed killer to lawns for commercial and residential use. Maintain outstanding customer service and relationships by keeping a plethora of repeating clients. Work directly with homeowners about their needs and wants for their lawn. Operate throughout the day as my own "boss" using RealGreen tech and apps to stay connected along the route.

Operate registers and help assist customers with their shopping needs. Make sure to handle returning money to the customer properly and precise. Properly understand and operate the functions of the customer service position. Properly work with returns and refunds. Be able to answer any questions or complaints customers may have had based off of the knowledge I've gathered over time.

I was employed as a customer service associate at Tommy's Boat Marine from August 2015 to March 2016. In this position, I was responsible for answering customer questions, addressing problems and complaints, and providing exceptional customer service. I enjoyed helping customers select the products that best fit their individual needs. I also maintained visually appealing and effective store displays, educated customers on product and service offerings, and arranged items in areas that optimized sales. Answered customers questions and addressed problems and complaints in person and via phone.