Jacob Klotz
Louisville,KY
Summary
Dynamic and results-driven professional with extensive experience at Outback Steakhouse, excelling in conflict resolution and team leadership. Proven track record in enhancing employee performance and fostering a positive work environment. Skilled in strategic planning and staff development, consistently achieving performance goals while maintaining high customer satisfaction standards.
Overview
4
4
years of professional experience
Work History
Hourly Manager
Outback Steakhouse
03.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front of House Employee
Melting Pot
05.2022 - 04.2023
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Front of House Employee
Chick-fil-A
06.2021 - 05.2022
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Sports And Fitness Administration
University of Louisville
Louisville, KY05.2027
Skills
- Marketing
- Salesforce management
- Conflict resolution
- Sales management
- Cross-functional teamwork
- Strategic planning
- Project planning
- Product management
- Goal setting
- Time management
- Sales techniques
- Employee onboarding
- Team leadership
- Performance evaluations
- Complex Problem-solving
- Relationship building
- Staff development
- Clear communication
Timeline
Hourly Manager
Outback Steakhouse
03.2024 - Current
Front of House Employee
Melting Pot
05.2022 - 04.2023
Front of House Employee
Chick-fil-A
06.2021 - 05.2022
Sports And Fitness Administration
University of Louisville