Jacob Knerr
Kansas City,MO
Summary
Dedicated industry professional with a proven track record of consistently meeting company goals through organized practices. Thrives under pressure and excels at adapting to new situations and challenges to drive organizational success. As an Operations Manager, brings extensive experience in supervising work-over and completion operations. Successfully implemented lean manufacturing techniques to increase productivity and reduce costs. Known for meticulous attention to detail, highly organized and committed to achieving safety and environmental impact reduction.
Overview
3
3
years of professional experience
Work History
Operation Agent
Southwest Airlines
08.2023 - Current
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Adhere to FAA regulations and safety standards set forth by Southwest Airlines
- Conduct weight and balance for aircraft
- Load planning and coordination with members of ground crew to ensure a safe and efficient turn
- Provide customer service that retains customer business and satisfaction
Operations Manager
Hemma Hemma LLC
04.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School -
Missouri Home Educators
Columbia, MO05.2015
Culinary Arts - Culinary Arts
Columbia Area Career Center
Columbia, MO05.2015
Skills
- Planning and Implementation
- Operations Safety Oversight
- Budget Development and Management
- Health Information Policy and Procedure Development
Timeline
Operation Agent
Southwest Airlines
08.2023 - Current
Operations Manager
Hemma Hemma LLC
04.2021 - Current
High School -
Missouri Home Educators
Culinary Arts - Culinary Arts
Columbia Area Career Center
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