Summary
Overview
Work History
Education
Skills
Military
Timeline
Generic

Jacob Kooken

Willard,OH

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including Retail Sales Specialist at Oreilly Auto Parts. Skilled in mechanical diagnostics and customer service, adept at fostering positive relationships and ensuring compliance with industry standards. Certified Forklift Operator with a knack for maintaining safe and efficient work environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Specialist

Oreilly Auto Pats
06.2024 - Current
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Developed strong relationships with customers, resulting in repeat business.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.

Inspector and Consultant

Everdry Basement Waterproofing
04.2024 - 06.2024
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.


Installation Technician and Carpenter

Richland Door and Sash
06.2023 - 04.2024


  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

Store Manager

Auto Zone Auto Parts
02.2023 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with customers.

Zone Leader

Stanley Black & Decker
04.2021 - 02.2023
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Operated forklift and moved stock of products to pallets.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.

Education

High School Diploma -

Willard High School
Willard

Skills

  • Certified Forklift Operator
  • Extensive parts and vehicle knowledge
  • Mechanical and diagnostic knowledge
  • Customer service

Military

MILITARY Ohio National Guard

October  2007 to August 2010

Specialist E4

Timeline

Retail Sales Specialist

Oreilly Auto Pats
06.2024 - Current

Inspector and Consultant

Everdry Basement Waterproofing
04.2024 - 06.2024

Installation Technician and Carpenter

Richland Door and Sash
06.2023 - 04.2024

Store Manager

Auto Zone Auto Parts
02.2023 - 06.2023

Zone Leader

Stanley Black & Decker
04.2021 - 02.2023

High School Diploma -

Willard High School
Jacob Kooken