JACOB KOUTRAKOS
Winchendon,MA
Overview
9
9
years of professional experience
Work History
Finish Carpenter
JDL Carpentry
05.2022 - Current
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Achieved customer satisfaction through precise alignment of doors, windows, staircases, and built-in furniture installations.
- Reduced waste and costs by accurately measuring, cutting, and installing trim work, cabinetry, moldings, and other custom woodwork components.
- Maintained a safe working environment by adhering to industry best practices and following safety guidelines during all aspects of finish carpentry projects.
C.A.O. Supervisor
Hannaford Bros.
01.2021 - 05.2022
- Supervise performance of all duties and responsibilities of all associates in Center Store
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customer's expectations
- Support all operational aspects of Center Store operations as delegated by management
- Aid in growing sales through effective merchandising strategies
- Ensure that Center Store conditions involving department appearance, quality, safety, and food safety are consistently maintained at the highest level
- Maintain accurate records of production, shrink, sales, and inventory
- Assist in communicating department and company policies to associates
- Lead training and developing associates to meet department needs
- Effective communication, customer service and selling skills
- Effective interpersonal and organizational skills
- Strong problem-solving skills
Bakery Manager/Assistant
Hannaford Bros.
09.2015 - 01.2021
- Foster a positive and inclusive environment to retain associates and customers
- Hire, train and develop associates to meet the department needs
- Attain departmental financial objectives
- Supervise performance of all duties and responsibilities of all Bakery associates as assigned
- Ensure the maintenance of accurate records of production, shrink, sales and inventory
- Provide recognition of accomplishments and offer constructive counseling when necessary
- Ensure department associates are properly trained by certified trainers
- Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues
- Conduct performance appraisals on all department associates according to company standards
- Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs
- Understand and use company tools such as; MPP, financial reports, scheduling, ordering and business information systems
- Maintain solid communication in the department and throughout the organization
- Observe and ensure compliance with company sanitation, safety, and food safety standards
- Understand the causes and means for resolving and limiting shrink
- Have total understanding of the department's standard practice manual
- Perform all other duties and projects as assigned by Store Manager
Hannaford To Go Supervisor
Hannaford Bros.
01.2019 - 01.2021
- Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager
- Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building
- Lead and ensure that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level
- Maintain accurate records and assist in making sure all yearly certifications are up to date
- Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems
- Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs
- Provide real time teaching on Shopping or Expediting process issues
- Lead training and developing associates to meet department needs
Education
High School Diploma -
Montachusett Regional Vocational Technical High
Westminster, MA08-2001
Skills
- Interior trim
- Carpentry
- Cabinet installation
- Layout and measuring
- Power tool proficiency
- Door hanging
- Hardware installation
- Hand and power tools
- Scissor lift operation
- Attention to detail
- Hand and power tool operation
- Problem-solving
Timeline
Finish Carpenter
JDL Carpentry
05.2022 - Current
C.A.O. Supervisor
Hannaford Bros.
01.2021 - 05.2022
Hannaford To Go Supervisor
Hannaford Bros.
01.2019 - 01.2021
Bakery Manager/Assistant
Hannaford Bros.
09.2015 - 01.2021
High School Diploma -
Montachusett Regional Vocational Technical High