Jacob Kurtz
Plymouth Meeting,PA
Summary
Adaptable young professional with experience as a barista, intern, and bank teller, demonstrating strong communication and customer service skills. Proficient in handling financial transactions, assisting with account inquiries, and ensuring accuracy in a fast-paced environment. Proven ability to resolve customer concerns and thrive in diverse roles, making me a valuable team member.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
WSFS Bank
Blue Bell, PA
05.2024 - 08.2024
- Processed customer deposits and withdrawals accurately
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Detected unusual activities on account transactions, reported discrepancies promptly
- Performed cash handling duties including counting currency, coins and checks
- Balanced teller drawers regularly throughout the day according to established procedures
- Handled large sums of money with accuracy while maintaining appropriate levels of security
- Educated customers about different types of banking services available at the branch
Bank Teller
Firstrust Bank
Doylestown, USA
05.2023 - 08.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Monitored and reported suspicious activity in line with bank security policies
Barista
Starbucks
Fort Washington, USA
05.2022 - 09.2022
- Greeting customers in a friendly manner and taking food and drink orders and processing payments
- Utilized POS system to accurately enter orders
- Prepared specialty drinks such as cappuccinos, lattes, and mochas with a focus on speed, quality, and consistency with an attention to details like allergy concerns and adapt and learn new off-label drinks to meet customer needs
Intern
YMCA Central Community Branch
Worcester, USA
03.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Facilities tour guide to help procure membership
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Resolved customer problems and complaints
Production Intern
WCCA TV
Worcester, USA
10.2021 - 03.2022
- Proficient in Adobe Premiere Pro and other various video editing software
- Wrote, anchored, filmed, and edited news stories
- Sourced interview candidates and created scripts for on-air discussions
- Conducted 'man on the street' interviews throughout Worcester, MA
Education
University of Hartford - Business Management
University of Hartford
Hartford, CT05-2026
Plymouth Whitemarsh High School -
Plymouth Whitemarsh High School
Plymouth Meeting, PA06-2021
Skills
- Money Handling
- Customer Relationship Management (CRM)
- POS System Operations
- Transaction Processing
- Cash Counting
- Microsoft Excel Proficiency
Certification
- Excel Essentials for the Real World (Complete Excel Course)
Timeline
Bank Teller
WSFS Bank
05.2024 - 08.2024
Bank Teller
Firstrust Bank
05.2023 - 08.2023
Barista
Starbucks
05.2022 - 09.2022
Intern
YMCA Central Community Branch
03.2022 - 05.2022
Production Intern
WCCA TV
10.2021 - 03.2022
University of Hartford - Business Management
University of Hartford
Plymouth Whitemarsh High School -
Plymouth Whitemarsh High School