Jacob Kytchak
Greenville,PA
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Taco Bell
09.2024 - Current
- Prepared and assembled food items according to standardized recipes and procedures.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted customers with orders, ensuring a positive dining experience through effective communication.
- Handled cash transactions accurately, balancing register at the end of each shift for accountability.
- Trained new employees on food preparation techniques and customer service protocols.
Intern
Community Counseling Center Of Mercer County
06.2025 - 08.2025
- Assisted in conducting client assessments and documented findings for treatment planning.
- Provided technical support for hardware and software issues across diverse user environments.
- Diagnosed and resolved system malfunctions, ensuring minimal downtime for users.
- Assisted in the implementation of new IT systems and technologies to enhance operational efficiency.
- Maintained accurate documentation of support requests and resolutions in ticketing system.
- Educated users on software applications and best practices to improve productivity.
- Participated in training sessions to stay updated on emerging technologies and industry trends.
Assistant Manager
Youngstown Area Goodwill Industries
12.2020 - 12.2023
- Coordinated daily operations to enhance team productivity and streamline workflows.
- Implemented training programs for new staff, improving onboarding efficiency and retention rates.
- Monitored inventory levels and managed supply chain logistics to ensure optimal stock availability.
- Developed scheduling systems that improved staff coverage and reduced labor costs.
- Analyzed customer feedback to drive service improvements and enhance client satisfaction.
- Facilitated team meetings to align project goals and foster collaboration among departments.
Education
Associate of Science - Computer Network Security Technician
Laurel Technical Institute
Sharon, PA09-2025
Skills
- Rapid learner
- Constructive mindset
- Multitasking
- Client support
- Reliable commitment to tasks
- Efficiency in high-speed contexts
- Willingness to adjust hours
- Productivity and efficiency
- Effective troubleshooting abilities
- Hardware repair
- Remote system analysis
- Ticket management
Accomplishments
- Completed a transition of hardware in a work environment quickly and thoroughly.
- Set up multiple Linux and Windows based servers.
- Set up a Linux phones system.
Timeline
Intern
Community Counseling Center Of Mercer County
06.2025 - 08.2025
Food Service Worker
Taco Bell
09.2024 - Current
Assistant Manager
Youngstown Area Goodwill Industries
12.2020 - 12.2023
Associate of Science - Computer Network Security Technician
Laurel Technical Institute