Jacob Lacher
Peoria,IL
Summary
Seasoned Medical Service Technician with background in providing high-quality patient care and maintaining sophisticated medical equipment. Strengths include ability to troubleshoot technical issues, deliver comprehensive training to patients on equipment usage, and ensure compliance with health and safety protocols. Have made significant contributions in enhancing patient care through effective support services and proactive maintenance of medical devices.
Overview
6
6
years of professional experience
Work History
Medical Service Technician
OSF HME
Peoria, IL
12.2020 - Current
- Provided guidance to patients on proper use of medications and follow-up care instructions.
- Adhered to HIPAA regulations related to confidentiality of patient information.
- Responded promptly to emergency situations following established protocols and guidelines.
- Actively participated in staff meetings providing input on new policies or procedures that may improve quality of care.
- Instructed patients on how to use durable medical equipment such as wheelchairs or walkers.
- Managed inventory of medicines and other medical supplies ensuring they were stocked at appropriate levels.
- Utilized specialized knowledge to respond appropriately to questions about patient treatment plans from family members or visitors.
- Answered incoming calls related to patient inquiries regarding diagnosis or treatment options.
- Maintained accurate records of patient care, condition, progress, and concerns in an electronic medical record system.
- Ensured all medical equipment was properly maintained and calibrated in accordance with safety regulations.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
- Delivered equipment to specified hospital locations or to patients' residences.
- Checked sterile supplies to detect outdated materials.
- Started equipment and observed gauges and equipment operation to detect malfunctions.
- Filled verbal and written requests for items based on daily or individual requisition.
- Installed and set up medical equipment with necessary hand tools.
Crew Member
Caseys Genral Store
Metamora, IL
09.2018 - 12.2020
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Checked expiration dates on all products before serving them to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Adhered to health department regulations regarding food handling procedures.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Took orders from patrons and input selections into store computer system.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Stocked shelves and cases with new or transferred items.
- Wiped down tables and equipment, swept and refilled stock.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Team Member
McDonald's
Metamora, IL
02.2018 - 09.2018
- Greeted customers upon entering the store with friendly demeanor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Followed health code regulations when handling food items safely.
- Replenished condiments and other supplies at tables and stations.
- Assisted in taking customer orders and providing recommendations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Ensured all dishes were prepared according to restaurant standards.
- Cleaned cooking equipment after use according to safety protocols.
- Participated in regular training sessions to improve product knowledge and service skills.
Education
High School Diploma -
Peoria Notre Dame
Peoria, IL05-2016
Skills
- Customer Service
- Work Documentation
- Quality Assurance
- Preventive Maintenance
- Technical Support
- Regulatory Compliance
- Equipment Troubleshooting
- Documentation And Reporting
- Scheduling and Coordination
- Testing and analysis
- Work with Minimal Supervision
- Inventory Management
- Attention to Detail
- Medical equipment expertise
- Equipment Demonstration
- Rapport Building
Accomplishments
- 3 Sunflower Awards for service excellence
- Offered Team Lead position
Timeline
Medical Service Technician
OSF HME
12.2020 - Current
Crew Member
Caseys Genral Store
09.2018 - 12.2020
Team Member
McDonald's
02.2018 - 09.2018
High School Diploma -
Peoria Notre Dame