Jacob Laidlaw
Mesa,AZ
Summary
Results-focused manager with 20 years of experience in the hospitality industry, with 11 years as a manager, 8 years as General Manager in a variety of outlets that include nightclubs, dayclubs, high volume mixology forward lounges and restaurants. Takes pride in being a problem solver, whether it be in regards to employee relations, guest satisfaction, or revenue solutions. Advocate of continued education for team members and managers alike, with an awareness of effective educational practices. Firm but fair leader that promotes enjoyable work environment without sacrificing efficiency or profitability.
"People will forget what you said, forget what you did, but people will never forget how you made them feel." - Maya Angelou
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
EEG / RnR Gastropub
Scottsdale, AZ
02.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
General Manager - Nightclub / Dayclub / Restaurant
Jewel Nightclub / LIQUID Pool Lounge
Las Vegas, NV
01.2018 - Current
- Responsible for the supervision of two venues housing a total of 3 additional managers and approximately 148 team members. Venues include a nightclub and dayclub (pool club)
- Collaborated with other departments and staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Key performance indicator (KPI) analysis to maximize sales and target areas of improvement.
- Participated in creating monthly and annual budgets as well as P&L analysis.
- Worked directly with facilities team to maintain venue upkeep and improvement
- Worked directly with resort executive team on venue improvement and profitability
- Collaborated with senior leadership and hotel on Cap Ex expenses annually.
- Maintained year over year net revenue improvement 2018-2019, 2022
- Combines gross revenue of approximately $30M annually
General Manager in Training
Bowlero
Scottsdale, AZ
08.2023 - 02.2024
- Monitored customer service metrics to ensure quality assurance standards were met.
- Identified areas of improvement within operational processes and developed strategies for implementation.
- Fostered a culture of collaboration, respect, and communication across departments.
- Analyzed data from customer surveys to identify opportunities for improvement.
- Created incentives programs designed to motivate employees and improve productivity.
- Developed strategic plans that aligned with corporate goals and objectives.
- Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager - Entertainment Bar / Restaurant
Level Up Bar
Las Vegas, NV
10.2020 - 03.2021
- High volume entertainment bar that offered arcade games, pool, shuffle board, etc.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Collaborated with hotel executive team on strategy to elevate experience while maintaining efficiencies
General Manager - Nightclub / Lounge / Restaurant
Lily Lounge / The Bank Nightclub
Las Vegas, NV
10.2015 - 01.2018
- Encouraged, trained and disciplined employees to maximize performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Actively participated in cocktail program development and marketing of program
- Worked directly with talent to ensure entertainment aligned with guest satisfaction
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Saved costs by managing shrink processes and inventory levels for corrective action planning. Increased net revenue by over 250K from 2017-2018
Operations Manager
Omnia Nightclub
Las Vegas, NV
01.2015 - 10.2015
- Member of the opening team in 2015.
- Operated as part of the management team in supervising venue of approximately 80,000 sq ft and over 200 employees.
- Assisted in planning schematics for products and wares for maximum efficiency of service, safety, and organization.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Invited to be a member of the opening task force for Omnia Nightclub San Diego as a result of the successful opening of Las Vegas location.
- Assisted in operation of venues that grossed approximately $100M in revenue annually.
Operations Manager
Hakkasan Nightclub
Las Vegas, NV
10.2014 - 01.2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Assisted in operating venue that grossed approximately $100M annually.
Operations Manager - Dayclub / Restaurant
Wet Republic Ultra Pool
Las Vegas, NV
04.2014 - 10.2014
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Assessed, optimized and elevated operations to target current and expected demands.
- Implemented process improvements based on identification of productivity or quality issues.
- Managed day-to-day operations, including supervision and assignment delegation for approximately a 100-member team.
Operations Manager
BLVD Cocktail Company
Las Vegas, NV
01.2014 - 04.2014
- Member of opening team supervising installation of FF&E to create practical workspace as well as a comfortable experience for guest, while also being esthetically pleasing.
- Collaborated with senior leadership and staff to arrange product to maximize efficiency in a high volume mixology environment.
- Help create and implement successful cocktail programs updating frequently to keep up with trends and ensure continued beverage creativity
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
Restaurant /Bar Manager
Bagatelle Restaurant
Las Vegas, NV
06.2013 - 01.2014
- Member of opening team of 325 seat restaurant
- French fine dining with "party" brunch element as well as nightlife component
- Collaborated with senior leadership on composing additions to employee handbook and policy
- Worked closely with executive chef to maintain high quality food service
- Assisted executive chef in ordering, quality control of food deliveries, and safe food storage.
- Crossover work at sister property STK Las Vegas at the Cosmopolitan of Las Vegas Hotel.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.1999
Skills
- 7 years as a bartender before transitioning to management in both extreme high volume and high volume mixology
- Assisted in menu development as both a bartender and manager
- Policy/procedure development for company handbooks
- P&L comprehension
- Training and development of management and staff
- Proficient in Microsoft Office
- In depth knowledge POS systems and reporting (Infogenesis, Micros)
- Experience with Avero, Adaco, Stratton Warren, Spotfire, Power BI, HOTSOS, ADP, Workday, Oracle, Venue Driver, UR Venue
Certification
- ServSafe
Timeline
General Manager
EEG / RnR Gastropub
02.2024 - Current
General Manager in Training
Bowlero
08.2023 - 02.2024
General Manager - Entertainment Bar / Restaurant
Level Up Bar
10.2020 - 03.2021
General Manager - Nightclub / Dayclub / Restaurant
Jewel Nightclub / LIQUID Pool Lounge
01.2018 - Current
General Manager - Nightclub / Lounge / Restaurant
Lily Lounge / The Bank Nightclub
10.2015 - 01.2018
Operations Manager
Omnia Nightclub
01.2015 - 10.2015
Operations Manager
Hakkasan Nightclub
10.2014 - 01.2015
Operations Manager - Dayclub / Restaurant
Wet Republic Ultra Pool
04.2014 - 10.2014
Operations Manager
BLVD Cocktail Company
01.2014 - 04.2014
Restaurant /Bar Manager
Bagatelle Restaurant
06.2013 - 01.2014
High School Diploma -
Cheyenne High School
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