Jacob Lambert
Sterlington,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
6
6
years of professional experience
Work History
Cashier/Stocker
Family Dollar
Sterlington, LA
05.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- ordering products if were able to be shipped to customer or to the store.
Loader and Unloader Dock Employee
Robertson Produce
Monroe, LA
07.2022 - 07.2024
- Loaded and unloaded freight from trucks using forklift equipment.
- Verified accuracy of shipping documents against product received.
- Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Ensured proper placement of materials on shelves and maintained inventory records as needed.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Wrapped and packaged finished products according to customer specifications.
- Labeled containers accurately with correct item codes, weight, destination address.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
- Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
- Organized inventory by placing items in designated areas within the warehouse space.
- Reported any maintenance issues related to equipment or facilities promptly to supervisors.
- Followed standard operating procedures when handling hazardous materials safely at all times.
- Communicated effectively with managers regarding loading schedules and delivery timelines.
- Disposed of waste material properly following company guidelines and environmental regulations.
- Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
- Attended regular meetings with management team members to discuss productivity goals.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Unloaded products from incoming transports.
- Communicated load, product or pallet issues to supervisor.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Reconfigured inbound pallets to meet storage requirements.
- Packed boxes and stock using organizational guidelines.
Customer Service Representative & Courtesy Clerk
Brookshire Grocery
Monroe, LA
09.2018 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Organized promotional displays to attract customers' attention.
- Provided excellent customer service by being friendly and courteous at all times.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- I assisted customers to their cars to help them load their groceries which gave me a chance to build a repore with them and be able to get to know them personally.
Education
High School Diploma -
Sterlington High School
Sterlington, LA06-2018
Skills
- Product restocking
- Guest inquiries
- Time management skills
- Cleaning and sanitizing
- Scanner operations
- Cash register systems
- Point of sale system
- Refund handling
- POS system operations
- Written and verbal communication
- Hospitality and accommodation
- Currency counting
- Credit and cash transactions
- Cash handling and management
- Sales expertise
- Ordering and stocking
- Cash handling expertise
- Merchandise exchange
- Identification checks
- Customer service excellence
- Purchase assistance
- Refunds and exchanges
- Drawer balancing
- Returns processing
Timeline
Cashier/Stocker
Family Dollar
05.2024 - Current
Loader and Unloader Dock Employee
Robertson Produce
07.2022 - 07.2024
Customer Service Representative & Courtesy Clerk
Brookshire Grocery
09.2018 - 07.2022
High School Diploma -
Sterlington High School