Jacob Lancioni

• Scheduled loads according to priority and available equipment.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Monitored changes in delivery schedule and communicated changes to customers.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Managed daily delivery and work schedules to maximize coverage.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Liaised with customers to provide logistics for drivers and coordinate delivery times.
• Provide customers with rates for expedite freight
• Utilized McCloed and Samsara to monitor and dispatch freight accordingly.
• Provide paperwork for drivers; manifests and BOL.
• Load trailers with freight that was scheduled for delivery.

• Coordinate the dispatch and movement of 0n average 20,000 bills and 1200 drivers nightly. Highly focused on the optimization of line haul efficiencies to reduce miles and improve service.
• Ensure on-time service goals are met by leading discussions with terminal operations teams to ensure understanding and compliance to the planning and movement of shipments and loads to outbound compliance standards.
• Drive behavioral change amongst linehaul supervisors and terminal management across the network that leads to efficient dispatching decisions that support cost targets and on time service goals.
• Generate and review metrics such as KPI reports to meet service and efficiency objectives.
• Monitor and manage the positioning of drivers across the system to ensure proper utilization and load movements.
• Ability to determine when to use proper intermodal and purchase transportation usage.
• Review freight flow patterns and implement actions necessary to minimize empty or partially loaded miles (including positioning extra shipments).
• Utilize data to develop and implement 1-3 day operating plan to keep the network fluid.
• Monitor equipment availability and take action necessary to ensure proper placement of equipment to meet business levels.
• Communicate with linehaul managers and terminal managers to best meet their freight movement needs.
• Investigate shipment failures to determine future solutions to ensure future shipments will be served on-time.
• Participate in daily meetings to communicate issues, deviations to the plan along with courses of action.
• In-depth knowledge of network linehaul operations and the ability to effectively plan and manage all regions across the network.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Drive KPI initiatives to minimize trip schedules, maximize capacity utilization, and maintain network cycle
times.
• Manage and direct cross docking activity of 30+ drivers at dark sort centers within a designated service
area.
• Coordinate repair of company equipment with company maintenance and/or third-party vendors to
minimize expense and downtime.
• Direct the movement of an average of 2500+ loads and 1700+ drivers within the 53 terminal service
footprints in accordance with company guidelines and applicable collective bargaining agreements (CBA’s)

• Provide operational support to field supervisors and line-haul drivers Actively engaged in line haul driver
on-boarding and retention initiatives.
• Manage any injuries, hazmat, and collision situations that happen daily.
• Train new dispatchers to the department.
• Disburse morning report of previous night’s numbers to company management.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Developed trusting relationships with customers by making personal connections.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Trained new team members in cash register operation, stock procedures and customer services.

• Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
• Received and stocked incoming merchandise, arranging items in correct locations.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Received, examined and reshelved returned parts.
• Operated point of sales and parts lookup computer systems.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Coordinated and executed daily parts deliveries to local businesses.
• Performed quality control inspections on parts and packaged parts for delivery or sale.
• Performed complimentary services, battery installation, testing and wiper installations.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Processed requests and supply orders and pulled materials to successfully prepare orders.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
• Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
• Operated forklifts to fill or empty overhead spaces.

• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Prepared packages for shipping and determined most economical shipping methods.
• Identified order discrepancies and damaged items and notified supervisor.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Delivered or routed materials to departments using handtruck, conveyor or sorting bins.