Jacob Langlois
Gardner,MA
Summary
Professional manager with strong background in hospitality and high speed operations. Demonstrates keen ability to lead teams and ensure smooth daily functions. Known for adapting to changing needs and driving high standards in customer service, inventory management, and staff training. Strong focus on collaboration and achieving measurable results.
Overview
7
7
years of professional experience
Work History
Panther Pub
Meghan Macdonald
08.2023 - Current
- Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.
- Streamlined daily operations by training staff in efficient procedures and time management skills.
- Improved customer satisfaction by implementing new menu options and innovative service techniques.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
- Created a positive work culture by fostering open communication channels between staff members.
- Collaborated with chefs to design seasonal menus offering both traditional pub fare as well as unique culinary creations tailored to the preferences of our clientele base.
Makis Building Center
Jim Maki
05.2022 - Current
- Increased customer satisfaction through timely resolution of facility-related issues and concerns.
- Maintained cleanliness standards throughout the facility, contributing to a pleasant environment for students, faculty, and visitors alike.
- Coordinated moves between offices or classrooms as needed due to renovations or organizational changes.
- Conducted regular performance evaluations of staff members, providing constructive feedback to encourage continued growth and development.
- Enhanced campus safety through thorough inspections and coordination with security personnel.
- Implemented innovative solutions to address space constraints during peak event seasons, maximizing available resources for optimal results.
- Monitored building systems regularly to identify potential issues, resulting in proactive maintenance efforts.
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Performed regular inspections of facility and documented all inspection information in reports.
Gardner Ten Pins
Mike Budwick
06.2017 - 08.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Snowboard Coach
Jeff Crowley
11.2017 - 03.2021
- Adapted coaching strategies to accommodate different learning styles and physical abilities among athletes while ensuring progress toward individual objectives.
- Improved athletes'' technical skills with targeted drills and exercises designed to address specific weaknesses.
- Developed strong relationships with athletes, parents, and other coaches to ensure effective communication and collaboration in reaching shared objectives.
- Implemented injury prevention strategies through proper warm-up routines, stretching exercises, and equipment maintenance education for athletes.
- Boosted competition success rates by analyzing performance data and adjusting coaching strategies accordingly.
- Mentored athletes on goal-setting, time management, and mental preparation techniques for optimal performance in competitions.
- Organized travel logistics for competitions, ensuring smooth transportation, accommodations, and scheduling for the entire team.
Education
Bachelor of Science - Business Management
Plymouth State University
Plymouth, NH05-2025
Timeline
Panther Pub
Meghan Macdonald
08.2023 - Current
Makis Building Center
Jim Maki
05.2022 - Current
Snowboard Coach
Jeff Crowley
11.2017 - 03.2021
Gardner Ten Pins
Mike Budwick
06.2017 - 08.2021
Bachelor of Science - Business Management
Plymouth State University